Application Development Support Supervisor #2401-373400-02

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

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The CATS Technology Business Systems Supervisor is a leader who will aid in digital transformation of in-vehicle and customer facing Technology Systems for the Charlotte Area Transit System.  This position will be responsible for managing a diverse team comprised of application and technical positions involved in implementation, support, maintenance, and administration of digital systems such as vehicle location systems, radio systems, transit asset scheduling, mobile applications, public information systems, digital signage, and IoT technology.  This position will be responsible for meeting defined strategic initiatives and managing day-to-day activities of the team.  The position will report to a CATS Application Support Manager within the Innovation and Technology (I&T) Department in direct support of CATS.

This position interacts with staff, vendors, consultants, contractors, and users throughout the I&T and CATS departments.

Technical – Is a Subject Matter Expert and primary contact for system users for functional and technical support of applications and technology systems; Promotes new digital solutions and provides advice/guidance to department stakeholders on modernization efforts; Keeps abreast of the latest technology trends in the industry; Lead modernization initiatives for Legacy applications, Ensure effective architectural decisions are taken and related technical documentation is developed and maintained to ensure on-going support for the solutions provided; Make technically sound decisions regarding infrastructure and development solution based on in-depth knowledge of the technology landscape;

Supervise – Direct supervision of team members including conducting performance reviews, encouraging personal development initiatives, developing technical skills for future systems, ensuring alignment to culture and policies and providing recognition and/or disciplinary actions as appropriate; Ensure the team is fully staffed both for full time employees as well as contract personnel as needed to complete the required scope of work in alignment with the available budget and schedules.  Build a high-performing and responsible team focused on goals and needed outcomes, understanding the drivers for the program and working well with each other as an integrated unit; develop cross-trained and skilled personnel to both improve support and challenge individuals to grow.

As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP (Agency Safety Plan).

Knowledge of:

• Systems standards, modules, and project planning
• Principles and practices of employee supervision
• Business process management
• Software development lifecycle and application lifecycle management
• Relevant methodologies and frameworks for maintaining applications / technology systems.
• All the aspects of applications / systems including security topics like Network firewall and host-based firewall security
• Business continuity planning and disaster recovery
• Principles and practices of the design, installation, and maintenance of applications and/or technology systems
• Functionality and capabilities of the applications / technology systems in the portfolio.

Skilled in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Analysis and troubleshooting

• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
• Five (5) to Seven (7) years of experience in system implementation 
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
• Previous technology supervisory experience

• Associate degree with (3) three years of relevant work and supervisory experience
• Three (3) to Five (5) years of relevant work experience in Information Technology, Computer Science, or a related field
• Any equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties.
• A valid driver’s license, a good driving record with the ability to obtain and maintain a City Driving Permit.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.