Administrative Officer Manager - Learning and Development Manager #2402-201100-01
Learning and Development Manager
- Date Opened
- Thursday, February 22, 2024 11:30 AM
- Close Date
- Thursday, March 07, 2024 11:59 PM
- Section
- Aviation
- Salary
- $97,754-$114,045/year
- Employment Type
- Full Time
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
The Learning and Development Manager is an integral part of
the Organizational & Talent Development Division in the Aviation Department at the Charlotte Douglas International Airport (CLT), responsible for leading
the design, implementation, and evaluation of programs focused on professional
development, employee experience, and inclusive practices across our organization's
employee lifecycle. This role serves as an internal advisor, driving engagement
and fostering a collaborative culture through innovative initiatives. The
Learning and Development Manager also supervises the learning and development
team and collaborates closely with division leaders and stakeholders to
identify training needs and enhance employee growth.
This position is based at The Charlotte Douglas International Airport and currently works a hybrid schedule. Work hours consist of regular business hours, Monday - Friday, with the ability to be flexible when necessary.
Major Duties and Responsibilities
- Lead
the development and implementation of a comprehensive learning and
development strategy aligned with the organization's strategic objectives.
- Design
and deliver engaging training programs, workshops, and seminars covering
various topics, including leadership development, technical skills, soft
skills, and compliance.
- Collaborate
with subject matter experts to develop high-quality training materials,
resources, and curriculum.
- Utilize
various learning modalities and technologies to enhance the effectiveness
and accessibility of training initiatives.
- Evaluate
the success of training programs through metrics, feedback, and
assessments, and make adjustments as necessary.
- Supervise
the learning and development team, providing guidance, support, and
professional development opportunities.
- Serve
as an internal organization development consultant, providing management
consulting and business facilitation services for assigned departments.
- Provide
performance coaching to individuals at all levels and assist with
development plans for behavior changes.
- Facilitate
organizational change initiatives and develop collaborative relationships
at all levels of the organization.
- Monitor
and evaluate training sessions to ensure content relevance, participant
engagement, and desired learning outcomes.
- Stay
current on industry trends, best practices, and innovations in learning
and development.
- Manage
the learning and professional development budget effectively, ensuring
resources are allocated efficiently to maximize ROI.
Knowledge, Skills & Abilities
- Proven
track record of designing and delivering effective learning programs that
drive employee engagement, performance, and retention.
- Demonstrated
experience influencing, collaborating, and communicating with multiple
layers of leadership across various functional and business areas.
- Strong
presentation and facilitation skills.
- Excellent
interpersonal, communication, consulting, negotiation, and influencing
skills.
- Ability
to work independently, solve problems creatively, and take ownership of
projects.
- Proficiency
in Microsoft Office Suite and learning management systems.
- Certifications
in relevant areas such as instructional design, coaching, or
organizational development are a plus.
Preferred Qualification
- Bachelor's
degree in adult education, psychology, communications, organization
development, or related field. Master’s degree preferred.
- Minimum
of three years of supervisory experience in a team environment; five years
or more preferred.
- Five
to seven years of related experience in all stages of Organization
Development intervention, with demonstrated success in internal consulting
and organization development initiatives.
Minimum Qualifications
Salary
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion