Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partner agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery. Charlotte Water Technology is a division of the I&T Department and directly supports Charlotte Water.
As a member of the Charlotte Water Technology Utility Management Systems (UMS) program team, the IT Project Manager is responsible for leading small to medium sized projects from inception to closure, documenting and maintaining project budgets and timelines. Ensures project results meet agreed upon scope, budget, schedule, and quality to the satisfaction of all program stakeholders. The core applications currently supported are the ABB Service Suite mobile workforce management system, Hansen Banner customer information system, and the billing self-service portal, Itron Field Collection System for water, sewer, and storm water utility services. Additional responsibilities include coordination with vendors, performing business analysis, supporting CLT Water Technology infrastructure changes, and other duties as identified by the UMS Team Manager.
Major Duties and Responsibilities
This role may be required to perform job-related tasks other than those specifically presented in this description.
• Leads, plans, coordinates, tracks projects utilizing enterprise established project methodology and processes.
• Leads project teams and manages performance, identifies resourcing needs, and facilitates communication to ensure understanding of objectives and assignments and determine progress. Manages the flow of project related information.
• Identifies, monitors, and facilitates resolution of project issues. Proactively identifies, manages, and facilitates resolution of project risks.
• Interacts with business department stakeholders to understand business requirements, propose solutions, and maintain positive relationships. Participates in project leadership team meetings and project decision-making.
• Documents project scope, deliverables, and implementation approach. Manages all project artifacts/documentation.
• Builds and maintains a detailed understanding of billing, field service, self-service, and meter reading technologies, processes, system functionality, and related requirements.
• Identifies user information requirements and develops ad-hoc SQL queries for analysis and translates into custom report specifications.
• Responds to and prioritizes customer requests related to software applications ranging from permissions to technical problems with applications.
• Interfaces with end users on existing and emerging business processes. Writes detailed functional requirements based on the proposed design changes.
• Oversees the creation and execution of test plans and methodologies.
• Cooperates with vendors to implement new integrations and other features. Works with project leaders to develop statements of work.
• Participates in testing to verify whether vendor deliverables meet stated requirements.
• Performs related work as required.
SUPERVISORY RESPONSIBILITIES
Work requires providing guidance and the potential to oversee another employee. This position may oversee work quality, training, instructing, and work assignments.
HUMAN COLLABORATION & JOB IMPACT
This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on the City of Charlotte, the department or unit objectives, the output of services, or employee or public satisfaction.
• Interactions may result in decisions regarding implementation of policies. Contact may involve advocating for certain policies and practices, negotiating sensitive issues, and delivering important presentations.
FISCAL RESPONSIBILITY
This section describes the accountability and participation if any, as it relates to the fiscal accountability within department or assigned area(s) of responsibility.
• Position has moderate fiscal responsibility. Is responsible for the proposed program or section financial actions and budget request. May monitor program level budget and expenditures.
Knowledge, Skills & Abilities
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
• Project management methodologies
• Principles and practices of business analysis
• Enterprise-class software architecture
• Enterprise software system life cycles and system development
Skill in:
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships across multiple organizations
• Software system testing using structured test cases
• Leadership of project teams
• Project management
• Negotiation
• Use of Structured Query Language for analysis, testing and problem resolution
• Customer service
• Analytical and logical approach to problem solving
• Use of Microsoft Project
Ability to:
• Meet schedules and deadlines of the work
• Understand and manage implementation of technical software integration technologies, including XML and web services
• Identify and manage project critical path objectives to keep a project within budget, scope and time
• Identify risks and issues and establish mitigation strategies
• Ability to effectively manage high stress scenarios
• Articulate technical language into supporting documentation
Preferred Qualification
• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
• Experience with water or wastewater utility customer service
• Experience in managing implementation or upgrade projects for a customer information system (CIS)
• Experience in managing implementation or upgrade projects for a field work management system
• Experience in managing implementation or upgrade of advanced metering infrastructure interfaces
Minimum Qualifications
• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
• Three (3) to five (5) years of experience in IT project management
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
Salary
$102,641.00 - $114,045.00 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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