Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
A successful candidate must be able to perform a variety of duties pertaining to the investigation of motor vehicle (property damage only) collisions, including writing accident reports, controlling traffic flow, directing traffic, and providing crowd control; to perform various administrative support duties. Working in an office and vehicle setting is essential to the position of this job. This position must be able to drive independently as an essential function. This position maybe assigned to various shifts, including weekends and holidays.
Major Duties and Responsibilities
• Investigate the scene, initiate proper assistance by requesting emergency services (wreckers, ambulances, fire department, law enforcement), and direct traffic to ensure safety and smooth flow.
• Provide aid to disabled vehicles and remove abandoned vehicles that obstruct traffic flow.
• Gathering evidence such as skid marks, vehicle damage, photographs, and witness statements.
• Provide assistance to police officers, paramedics, and tow truck drivers as needed.
• Completing paperwork, filing reports, and maintaining records.
• Conducting interviews with all parties involved in the accident to gather information about the events leading up to the crash.
• comprehensive reports detailing the accident, including diagrams, witness statements, and conclusions about the cause.
• Implement manual traffic control measures at accident scenes, road closures, malfunctioning traffic signals, and other situations requiring intervention.
• Monitor designated areas to identify potential hazards.
• Utilize cones, barricades, and flares to control crowds and traffic at hazards, collisions, and other events requiring crowd control.
• Access and input data on a computer to locate wanted individuals, check license plates and drivers' licenses, and access relevant information.
• Ensure the functionality and readiness of assigned vehicles, equipment, and supplies.
• May be required to provide witness testimony in legal proceedings.
• Assist with various administrative tasks as needed.
• Perform all other duties assigned.
Knowledge, Skills & Abilities
• Pertinent federal, state, and local laws: Possess comprehensive knowledge of criminal and traffic laws, including statutes, ordinances, and codes relevant to law enforcement duties.
• Understand and apply departmental policies, procedures, and guidelines governing daily operations and investigations.
• Familiarity with the resources and services provided by public and private agencies within the community.
• Effective use of interviewing techniques to gather accurate information from victims, witnesses, and suspects.
• Keen ability to observe details at crime scenes and during interactions with individuals.
• Knowledge and application of proper investigative techniques, including evidence collection, crime scene analysis, and report writing.
• Ability to communicate effectively and respectfully with the public, building rapport and trust.
• Skillfully write clear, concise, and accurate reports that document incidents and investigations.
• Excellent communication skills, both oral and written, to convey information effectively to diverse audiences.
• Maintain accurate and organized records of incidents, investigations, and other departmental functions using modern technology.
• Proficient in utilizing various computer software and programs relevant to law enforcement work.
• Ability to prioritize tasks effectively and manage time efficiently in a fast-paced environment.
• Familiarity with the city and surrounding area, including streets, districts, landmarks, and jurisdictional boundaries.
• Possess strong mental capacity for sound judgment and decision-making under pressure, along with physical fitness to endure demanding duties.
• Build and maintain positive working relationships with colleagues, superiors, and members of the community.
• Strictly adhere to departmental safety rules and regulations while maintaining confidentiality of sensitive information.
• Demonstrate adaptability and initiative in handling diverse situations and working independently as needed.
• Capability to work outdoors in various weather conditions, including extreme temperatures.
• Possess sufficient physical strength and dexterity to perform duties such as assisting with vehicle removal.
ADA and Other Requirements:
Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions. Must be able to drive safely in adverse weather conditions.
Physical Requirements:
• Essential and marginal functions may require maintaining physical conditions necessary for sitting, standing, climbing, or walking for extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.
• Adequate vision, hearing, and speech required.
Sensory Requirements:
• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, and tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, adverse weather, which in return could result in some level of stress, fatigue, or strain.
• Comprehensive written information in work-related documents.
• Ability to hear, understand, and distinguish speech.
Working Conditions:
Work is performed in a vehicle environment with exposure to outdoor atmospheric conditions; exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files, and phones. This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions, and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position. Working in an office and vehicle setting is essential to the position of this job. This position must be able to drive independently as an essential function. This position maybe assigned to various shifts, including weekends and holidays.
Preferred Qualification
Associate degree with three (3) years of progressively responsible office support experience working in a professional office setting at an administrative level. Executive level and/or law enforcement experience is extremely preferred.
Minimum Qualifications
• High School Diploma / GED with related experience in non-emergency motorist safety (e.g., monitoring radio dispatch for vehicle crashes, traffic hazards, and disabled vehicles) and/or directly related field.
• Must possess a valid North Carolina or South Carolina Driver's License
• Must be able to obtain a certification as a Civilian Traffic Investigator through the North Carolina Justice Academy
Certification for NCIC/DCI
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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