eSERVE Academy Intern #2404-005020-03

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The eSERVE Academy Communications Launchpad Project is a comprehensive initiative aimed at establishing the communication foundations for the newly created eSERVE Academy within the Charlotte Area Transit System (CATS). The eSERVE Academy Intern will be the key player in developing, organizing, and executing the communication strategies that will introduce and promote the Academy to internal and external stakeholders.

• Craft the eSERVE Academy's core communications message and strategy. 
• Develop internal and external ongoing communications plans for the eSERVE Academy. 
• Develop communication materials, including digital content, informational brochures and press releases. 
• Implement a targeted outreach campaign to engage employees, potential partners and the public. 
• Establish a digital presence for the eSERVE Academy, including a website strategy and social media strategy. 
• Evaluate the effectiveness of communication strategies and adapt plans accordingly.

• Attention to detail and ability to think critically and independently strongly desired. 
• General interest in the following topics: communications, storytelling, photography (iPhone, camera, etc.), writing, social media and media relations/press releases. 
• Excellent organizational and communication skills (oral and written). 
• Ability to work cooperatively with other City employees and the public. 
• Computer skills in Microsoft Suite (Excel, Word, PowerPoint, etc.). 
• Ability to learn CATS processes and ask appropriate questions. 
• Enthusiasm and willingness to participate and work well in a team environment.

Excellent written and verbal communication skills. 

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.