Customer/Revenue Service Specialist #2404-012800-01

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

• Assist internal and external customers with processing payments
• Provide information to customers regarding payment processes, account status and repayment procedures
• Use automated systems to reconcile accounts receivable transactions
• Maintain e-business functions for pc banking, credit card acceptance and bill presentment; 
• Monitor payment processing: ensure deposits are made accurately each day to minimize carryover 
• Cross function in the e-business, cashier and central cashier areas
• Examine methods of reconciling and balancing daily closeouts
• Observe business processes for compliance with division and city policies 
• Requires detailed research and analysis; and effective communication with City departments 
• Cross-train and provide coverage in the areas of lockbox processing, revenue collection reporting, and other receipt processing functions
•  Perform other duties as assigned. Participate on department teams.

• Minimum of two years experience in customer service and cashiering; proficient with utility billing systems
• Comprehension of customer credit laws that govern billing and collection of accounts receivable 
• Knowledge of general accounting
• Accurate 10-key ability
• Application of research methods
• Effective written and oral communication skills
• Proficient with Microsoft Office
• Ability to prioritize work assignments, multi-task and work in a team environment

High School Graduate or Equivalent and three years relevant work experience

OR

Associate's Degree and one year relevant work experience

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.