Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Also known as the Queen City, Charlotte is home to the Charlotte Douglas International Airport which ranks as the 5th busiest airport in the United States and serves as a HUB for American Airlines. With a forward-thinking philosophy and a focus on constant growth, CLT sees itself as an Airport of the future.
Function
The Landside Operations Coordinator serves as operational support to the Landside Operations Division.
Summary
The Landside Operations Coordinator is responsible for the enforcement of ground transportation rules and regulations. They will assist in parking lot operations and monitor and inspect airport roadways and curbs. Acting decisively and exercising independent judgment within established rules, regulations, and procedures are central to the job success.
Must be available to work on assigned shift in a 24/7/365 schedule. Subject to overtime, calls back to work for emergency situations and work during inclement weather.
Major Duties and Responsibilities
1. Provide support to the Landside Operations Division. This includes Bus Operations, Parking and Ground Transportation
2. Complete parking decks, parking lots, curbside and roadway inspections. Complete the appropriate work orders and escalate to supervisor/manager. Recognize safety hazards and use appropriate precautions.
3. Monitor parking decks, parking lots, airport curbside and airport roadways to ensure customers’ needs are being met. Address questions and resolve concerns and problems, issue citation to violators of the airport rules and regulations.
4. Ensure the smooth and efficient flow of traffic. Direct Airport traffic as needed to alleviate traffic congestion. Provide accurate information to the public. Respond to requests for service in accordance with policies and procedures.
5. Assist passengers and work public areas during IROPS such as inclement weather, holidays, special events and airport emergencies. Coordinate contracted staff during peak periods to ensure adequate transportation is available, increase ground transportation taxi services as deemed necessary.
6. Inspect airport permitted taxi cabs to ensure compliance with contractual rules and in accordance with Chapters 22 and 4 of the city ordinances. Complete related paperwork such as vehicle inspection reports and vehicle work orders. Monitor taxi flow at the commercial lane, facilitate taxi and shuttle loading for a smooth flow of traffic. Ensure that Taxis, Shuttles, TNC, Hotel/Motel and all commercial lane users in compliance with the airport rules and regulations Advise supervisory and management staff of operational concerns and recommend changes to areas such as staffing levels, safety hazards and maintenance issues.
7. Provide support in the permitting process for companies and vehicles under Ground Transportation Operating Agreements including inspections and affixing decals and transponders.
8. Monitor the use of TNC and Taxi staging lot, the commercial lane, hourly parking deck and Airport roadways to ensure commercial operators abide by the rules and regulations. Recognize safety hazards and use appropriate precautions and assist passengers.
9. Serve as a back-up for Landside Operations Supervisors as required to maintain an efficient operation.
10. Other duties, as assigned.
Knowledge, Skills & Abilities
• Ability to follow verbal and written instructions.
• Knowledge of Commercial Driver rules and regulations.
• Ability to analyze problems and make effective decisions.
• Ability to deal tactfully and courteously with the public, represent the airport in a positive, professional manner, and establish and maintain effective working relationships with co-workers, tenants and contractors.
• Ability to communicate effectively, orally and in writing, and complete related paperwork.
• Ability to effectively use Word, Excel, PowerPoint and Outlook, and to learn other programs specific to the job.
Preferred Qualification
Experience in airport operations preferably in parking or the transportation industry. Customer service with extensive public contact is preferred.
Minimum Qualifications
High School Graduate or Equivalent and three years related work experience.
OR
Associate degree and one-year related work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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