Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
This position administers staffing, scheduling, gate access and capacity in a highly secure environment at Charlotte Douglas International Airport. Work is performed with latitude for discretion, independent judgment, and action under minimal supervision; initiative is expected.
General Information:
• Works office hours Monday through Friday. Hours subject to change and overtime. Works assigned shift, including holidays, and report back to work during emergencies, urgent situations, special events and inclement weather.
• Valid driver’s license required with no more than six points in order to qualify for and maintain a City driving permit.
• Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
Major Duties and Responsibilities
1. Manages and administers access to the Airport Operational Database (AODB) and Resource Management System (RMS) to comply with login and password compliance requirements.
2. Creates, edits and manages rules and process updates to the AODB/RMS system (Changes in gate capacity, addition of new gates, reduction in aircraft types, etc.)
3. Utilizes RMS/AODB resources to prevent exceeding capacity of the FIS facility for International Arrivals.
4. Reviews data from other systems, such as the Baggage Inline System, to assist with tenant invoicing.
5. Creates links, updates and allocates flights via the AirIT AODB/RMS system.
6. Facilitate monthly Gate Management Meeting to resolve scheduling conflicts and develop both long and short range gate schedules.
7. Send monthly email notifications to remind air carriers of the schedule submission due dates.
8. Maintain gate use records and statistics in support of the new AUA (Average daily turns per gate, Average daily seats per gate, etc.)
9. Ensure proper notification, distribution and compliance with various entities of the Gate Use Procedures and related rules, directions, and notices (maximum gate use times on Common Use gates, etc.)
10. Receive Upload and Review Advances Schedules, RON Requests, and other parking requests.
11. Evaluate and identify priorities in Gate/Flight Scheduling (Priorities listed in the Procedures for Parking and Gate Use, Assignment, and Scheduling)
12. Monitors and reviews commercial air carriers schedule to determine aircraft gate and parking availability in order to prevent conflicts in gate assignments; resolves scheduling conflicts.
13. Assists Air Carriers in scheduling flights based on Gate Availability.
14. Receives and reviews charter flight requests and provides gate assignments as for flights as needed.
15. Develop and distribute facility operational schedules to air carriers, tenants, and Airport Staff.
16. Manages daily gate assignments and reassignments in real time.
17. Obtains updated flight information from various sources, in support of providing accurate and timely information for real time management of airport resources.
18. Researches and assembles informational data from a variety of sources for the completion of forms and various other documents in support of airport wide projects and department inquiries.
19. Input/edit, and change closures in the AODB/RMS system for gates out of service/MTC requests.
20. Monitors airfield capacity/schedules to support irregular operations (Weather, diversions, etc.)
21. On occasion, may assist with aircraft parking planning, which includes both gate parking and hardstand parking. Works with various divisions to ensure gates and hardstands are appropriately marked for aircraft that will be scheduled to use said areas.
22. Oversee the activities of subordinate airport operations gate management personnel.
23. When necessary, will assist with Terminal Operations functions such as the coordination of customer service efforts during irregular operations, and lobby management.
24. Other duties as assigned.
Knowledge, Skills & Abilities
• Requires thorough understanding of Airport Operations and security directives.
• Requires logistics knowledge or experience in managing large numbers of simultaneous diverse operations.
• Proficiency with Microsoft Office software (Outlook, Word, Excel and PowerPoint).
• Excellent organizational, interpersonal and written/oral communication skills.
• Skills to multi-task, complete projects on schedule and with minimal instruction and supervision.
• Ability to work effectively with tenants, co-workers, employees from other departments and companies, and represent the Airport in a positive, professional manner.
• Ability to work independently as well as a team member with diverse workgroups.
• Ability to solve problems independently.
• Ability to apply creative methods to work tasks and problem solving.
Physical Requirements:
This position is often sedentary in nature but may require extended periods of walking in internal and external environments for up to a mile. May involve possible exposure to chemicals, fumes, solvents, machinery, moving objects/vehicles, dust, slippery/uneven surfaces, confined spaces and excessive noise. Remainder of time could be spent bending, reaching, standing and driving. May lift up to 25 lbs. and carry for a short distance (up to 50 feet).
Preferred Qualification
Prefer at least one year experience at a FAR Part 139 commercial service airport in a position in airport operations, safety or airport management. Prefer AAAE ACE (Operations) or Certified Member designation. Experience providing first-rate customer service and/or coordinating multiple projects and tasks preferred.
Minimum Qualifications
High School Graduate or Equivalent and five years related work experience
OR
Associate's Degree and three years related work experience
OR
Bachelor's Level Degree and one year related work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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