Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
Under the general direction of the section supervisor, Industrial Meter Repair Crew Chief, the lead technician is responsible for the vehicle, team assistant and job assignments allocated. Performs a variety of work involving customer water service requests, investigation of high bill complaints, and is first responder to emergencies for commercial-industrial accounts. Receives and completes all assigned work orders. Responsible for direct customer contact to provide findings of the inspections on metering equipment, conditions and other factors that may contribute to excessive water usage. Delegated in making decisions concerning; information provided, work performed and customer interactions that result in an equitable outcome to resolve complaint or issue.
Major Duties and Responsibilities
• Lead of a two-person work crew and vehicle in completing daily work assignments.
• Performs comprehensive field inspections of metering equipment for proper operation.
• Performs maintenance and/or replacement of water meter register and endpoint as needed.
• Inspects water meter connections for leaks and replaces material as needed to repair leaks.
• Interrogates endpoint/transmitter to ensure reading matches register, follows standard operation practices to validate quality assurance requirements.
• Evaluates field conditions to determine if there is an irregularity or condition at the service address that would cause high consumption or unknown usage to occur and report findings.
• Enters notes of findings, actions and customer interactions on service orders completed.
• Educates customer on the operational functions of a water meter and radio transmitter.
• Evaluates billing history to correlate if the complaint is a result of changes in charges, rates, days of service, or associated utility services fees and notifies the customer of findings.
• Informs customer on CMUD’s practices in meter reading and billing processes, quality assurance validations, responsibilities and limitations for service repairs on private property issues.
• Receives and completes all assigned service work orders within a specified time period, while accurately recording the water meter readings and entering pertinent notes associated with the work performed and any notable conditions at each service address into a portable laptop.
• Investigates customer complaints regarding such matters as high meter readings, noise, leaks, water quality, low/high water pressure, etc., escalates situation if required.
• Reports any meter vault deficiencies or service line repairs.
• Performs preventative maintenance and daily inspections of vehicle and field computer equipment for proper function and reports malfunctions or deficiencies.
• Reports on fire hydrant leaks, water main leaks and other distribution issues in a timely manner.
• Performs other work tasks and duties as assigned or required.
Knowledge, Skills & Abilities
• Effective verbal communication skills to interact courteously and professionally with the public.
• Ability to maintain effective working relationships.
• Ability to exhibit strong leadership and team building skills with the ability to motivate, coach, and mentor team mentors.
• Knowledge of Microsoft Office Suite and business computing software.
• Knowledge of the operations of a computer.
• Knowledge of time management.
• Skill in the use of diagnostics and repair of meters.
• Skill in the use of power and hand tools.
• Ability to follow directives and instructions.
• Ability to work independently as well as with others.
PHYSICAL DEMANDS:
The work is medium work and requires applying 30 pounds of force frequently and exerting up to 50 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: climbing, crouching, manual dexterity, grasping, handling, kneeling, lifting, reaching, repetitive motion, speaking, stooping, talking, visual acuity in observations/equipment/inspections, and walking.
WORK ENVIRONMENT:
Work is performed in a dynamic work environment that may periodically have unpredicted requirements or demands. Requires ability to work outdoors in all weather conditions tolerating foliage, seasonal pollen, dirt, dust, mud, and water.
Minimum Qualifications
• High School diploma or GED from an accredited school.
• Three (3) years of related work experience, preferably in customer service and
water utility operations.
Licenses, Certifications or Registrations:
• Requires a valid driver’s license with an acceptable driving record.
• Requires AWWA Meter Technician Certification (or obtain within six months of
hire).
Salary
$45,659.00 - $50,731.00 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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