Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
The Charlotte Area Transit System (CATS) is seeking a Paratransit Road Supervisor
responsible for supervising drivers
while operating service in the field. This position is responsible for directing the day-to-day operations for delivering all scheduled services. The candidate selected is responsible for assuring all policies are followed
by paratransit operators. This position
will also perform audits and complete investigations
of accidents and/or personnel.
Must be available to work various shifts including nights, weekends and holidays.
This position is eligible for a shift differential. Employees regularly assigned to 2nd or 3rd shifts will be eligible to receive a 2.5% premium added to their base weekly pay.
Major Duties and Responsibilities
- Monitor operator schedules, daily attendance and recording of work
- Monitor employee hours and
process payroll reports
- Perform annual reviews with
operators based on their performance
- Resolve customer
complaints for internal and external customers
- Promptly address
any field problems
such as accidents, breakdowns, and delays
- Maintain a daily log of occurrences
- Maintain customer
service goals as established by management
- Perform supervisory responsibilities including
completing audits, providing feedback
and recommendations for developmental training
- Issues written
citation reports
- Audits and inspects vehicles
and facilities for safety
- Communicates information via
two-way radio from remote locations
- Investigates and completes accident/incident reports
- Ensures that drivers follow
all safety rules and regulations
- Must have a working
knowledge of Worker’s Compensation Procedures
- Interacts with and assists
transit passengers
- Investigates and responds to unsafe locations/situations and makes recommendations and changes to resolve the unsafe situation
- Maintains confidentiality of all information
- Assists drivers
and other Road Supervisors with customer assistance and roadside problems
- Maintains an effective working
relationship and communicates with drivers, supervisors, dispatchers, and maintenance personnel
- Prepares daily
reports using basic
writing skills
- Seeks opportunities to
increase customer satisfaction and strengthen customer relationships
- Transport employees for Drug
and Alcohol Program
- Directly support continuous implementation and compliance of the North Carolina Department of Transportation (NCDOT) State Safety Oversight Program Standards (SSOPS) and Federal Transit Administration (FTA) regulations 49 CFR Part 673 and 672 related to the Safety Management System (SMS) and the CATS Agency Safety Plan (ASP). Support Safety performance goals of CATS
- Encourage employees to proactively support and report safety concerns following the CATS Safety Reporting options as described in your training and in the ASP.
- As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.
- Advocate and promote a strong safety culture within CATS with regard to transportation services, capital programs, facility operations and maintenance, worksite procedures, employees, and customers following SMS and ASP.
- Participate in internal and external ASP audits.
- Performs other duties as assigned
Knowledge, Skills & Abilities
- Five years of Paratransit experience
- Knowledge of service area and ability
to read a map
- Ability to use a computer
to generate reports and schedules
- Ability to understand and interpret system operating rules,
regulations, and policies
- Knowledge of proper accident investigation
procedures
- Ability to speak clearly
and concisely to understand the views and concerns
of others
- Ability to use a two-way radio
- Ability to make
sound decisions
- Must have excellent customer
service skills and work well with others
- Must have the ability to operate hydraulic wheelchair lift system
- Must be able to maintain a DOT medical card
- Must have a Class C drivers license; Class A or B CDL preferred
- Must be able to work flexible
work schedules as needed
- Ability to work flexible
hours, shifts, and overtime,
including weekends and holidays
- Position will require
frequent sitting, standing and be able to push or lift 50 or more pounds.
Preferred Qualification
- ·
Associate degree in business management or related field
- ·
Bilingual Spanish
Minimum Qualifications
High School
diploma/GED with five (6) years of relevant work experience, or an equivalent combination of education and relevant
experience, provides the necessary
knowledge, skills, and abilities to perform the essential job duties
successfully.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
This position is considered a security and Safety Sensitive position and will be subject to random drug and alcohol testing under FTA guidelines as well as all procedures and guidelines in alignment with the City of Charlotte and CATS Drug and Alcohol Policies.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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