H&NS Community Stability Specialist #2404-200500-04
Administrative Officer (Job Code 200500, Salary Grade 4)
- Date Opened
- Friday, April 19, 2024 2:19 PM
- Close Date
- Friday, May 03, 2024 2:00 PM
- Section
- Housing & Neighborhood Services
- Salary
- $56,011 to $63,012, based on experience
- Employment Type
- Full Time
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Charlotte’s local government, with more than 7,500 employees and a $3.3 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives; Code Enforcement, which works to improve the appearance of communities and maintain standards of living; Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte; CharMeck311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County; and Youth Programs, which works with youth and young adults in the community to provide resources and opportunities for growth and upward mobility.
Function
Summary
Major Duties and Responsibilities
- Actively engage with communities to understand their needs and challenges.
- Administer city programs. Act as a program generalist, assisting with file documentation, bill payment, contract development, and other business processes that move clients through various city programs.
- Connect residents with a range of resources, including but not limited to housing rehabilitation assistance, healthcare, education, and employment opportunities.
- Conduct thorough data gathering activities to assess existing programs' performance and identify areas for improvement.
- Collaborate with the city's programming teams to evaluate the effectiveness of initiatives and propose enhancements based on gathered data.
- Advocate for the needs of residents and communities, ensuring that city programs align with their evolving requirements.
Knowledge, Skills & Abilities
- Proficient in business English, spelling, punctuation, and arithmetic
- Familiarity with office equipment (e.g., printers, scanners, etc.).
- Capable of supervising and training clerical and support personnel as needed.
- Considerable knowledge and experience with information technology, including the Microsoft Office suite, databases and cloud-based management and record solutions.
- Skilled in maintaining complex records, organizing data, and preparing reports.
- Able to work independently on confidential administrative assignments.
- Proficient in typing, note taking and composing effective and accurate correspondence.
- Highly proficient in Microsoft Excel, data analysis and report generation
- Familiarity and experience with federal housing programs, including compliance file and documentation maintenance, data entry, database management, applicant qualification review and updating standard operating procedures.
- Strong organizational skills in administering community programs. This includes proficiency in file documentation, bill payment processes, contract development, other essential business processes and use of business technologies.
- Ability to work closely with city housing rehabilitation programs, other city services, and external agencies. This requires effective communication and collaboration skills to deliver holistic and comprehensive household solutions.
- Ability and experience actively engaging with diverse communities, understanding their needs, and effectively addressing challenges.
- Strong organizational skills in administering community programs. This includes proficiency in file documentation, bill payment processes, contract development, other essential business processes and use of business technologies.
- Ability to work closely with city housing rehabilitation programs, other city services, and external agencies. This requires effective communication and collaboration skills to deliver holistic and comprehensive household solutions.
Preferred Qualification
- Bachelor's degree in a relevant field (public policy, social work, community development, etc.)
- Fluency in both Spanish and English is preferred.
Minimum Qualifications
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion