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Airport Business Process Administrator #2404-259300-01

Tenant Services Specialist Sr

Date Opened
Monday, April 08, 2024 8:30 AM
Close Date
Monday, April 22, 2024 11:59 PM
Section
Aviation
Salary
  • $72,946-$85,102/year
Employment Type
  • Full Time
Go Back View Benefits

Introduction

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

This position will report directly to the Business and Revenue Process Program Manager and will be solely responsible to facilitate and provide assistance with a number of business processes, including or related to the varying needs of the Airport Business office. These can include, Airport lease management, Tenant space/Modification requests, Airport Design Review, etc. The Process administrator will be a part of the Airport Business team which is responsible for managing and documenting all existing and new business processes, which includes creating documentation or training materials for employees, as well as actively managing the implementation of new processes throughout the organization. Will be asked to facilitate, manage, and optimize Airport business processes to ensure compliance of procedures and schedule parameters. Create and provide reports on the productivity, efficiency, and costs of established processes and recommend/develop improvement strategies to facilitate changes. Update   and maintain process documents.

General Information:
  • Standard office hours apply, however schedule subject to irregular hours, overtime, and emergency calls back to work.
  • Valid driver’s license in state of residency and ability to obtain and maintain a City Driving Permit. 
  • Ability to pass a background check in advance of start date required.  Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

Major Duties and Responsibilities

  1. Provide administrative support to the management team of all Airport Business processes. 
  2. Maintenance of all data contained within specific Airport business systems
  3. Maintenance, review, and distribution of performance related documents or spreadsheets
  4. Assist with Process Improvement/Operations projects as required
  5. Maintain review, and update Standard Operating Procedure documents for business processes
  6. Administers process management tools and systems. 
  7. Ensuring completeness and integrity of information collected to conduct daily operations
  8. Establishment of measurements and targets to improve process effectiveness and efficiency 
  9. Coordinate with both internal and external staff team members, including development construction project managers, general contractors, operations team members, other field inspectors, etc., as required for specific process development
  10. Development, tracking, and implementation of process plans and schedules.
  11. Follow change control and change management practices of the Aviation Department.
  12. Track process tasks and deliverables in the Airport’s preferred process management tools.
  13. Manages the administrative aspects of different process including functionality as it relates to controlling and monitoring various projects.

Knowledge, Skills & Abilities

  • Excellent communication skills, including writing, public speaking and interpersonal communication.
  • Work independently & handle dynamic timelines
  • Great analytical, critical thinking and problem-solving abilities
  • Strong time management and organizational skills
  • Good goal-setting, strategic planning and motivation skills
  • Ability to work in fast-paced environments
  • Experience with a variety of personalities and backgrounds in the workplace
  • Superior presentation and negotiation skills
  • Knowledge of operation practices for their industry
  • Ability to work cooperatively with other City employees and the public
  • Ability to apply conflict resolution techniques
  • Computer efficiency in Microsoft Suite (Excel, Word, PowerPoint, etc.)
  • Adapt to dynamic environment where responsibilities or duties might shift in supporting other team member's projects
  • Technical knowledge to address potential impacts to airport operations from project activities
  • Attention to detail and accuracy
  • Ability to learn Airport processes and ask appropriate questions
  • Process oriented to ensure that processes adhere to schedule and are completed in accordance with the approved procedure
  • Carry out assignments using own initiative and minimal instructions

Preferred Qualification

Requires a bachelor’s degree  with 1-5 years of experience. Experience preferred in process administration or project management.

Minimum Qualifications

High school graduate or equivalent and seven years relevant experience.

Or

Associate's Degree and five years relevant experience.

Or

Bachelor's Degree and three years relevant experience.

Or

Master's Degree and one year relevant experience. 

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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