H&NS Neighborhood Training and Development Program Coordinator #2404-263900-01
H&NS Program Coordinator (job code 263900, Salary Range 7)
- Date Opened
- Wednesday, April 24, 2024 10:13 AM
- Close Date
- Wednesday, May 08, 2024 3:00 PM
- Section
- Housing & Neighborhood Services
- Salary
- $64,841 to $72,945, based on experience
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Charlotte’s local government, with more than 7,500 employees and a $3.3 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives; Code Enforcement, which works to improve the appearance of communities and maintain standards of living; Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte; CharMeck 311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County; and Youth Programs, which works with youth and young adults in the community to provide resources and opportunities for growth and upward mobility.
Function
Summary
Major Duties and Responsibilities
- Training Program Coordination: Coordinate the development, implementation, and evaluation of year-round training opportunities. Collaborate with community stakeholders to identify training needs and design programs tailored to address them. Utilize adult learning theory and best practices in training methodologies to ensure effectiveness. Manage all aspects of training logistics, including scheduling, venue coordination, and resource allocation.
- Communication: Prepare and maintain print and digital marketing collateral, including event flyers, training calendars, and neighborhood resource catalogs, as well as communicate regularly with the Neighborhood Organization Contact List (NOCL) subscribers to share event and training information and opportunities.
- Community Engagement: Serve as a liaison between residents and City departments, as well as between the City and partnering organizations. Organize information and prepare and make presentations to individuals, groups and council committees. Provide support to the Civic Leadership Academy and complementary Community Engagement programs
- Program Management: Serve as program coordinator for the Neighborhood Board Retreat and Neighborhood Leadership Academy. Responsibilities include overall event planning, facilitation, participant training, attendee and media correspondence, vendor management, quality control of reports and documents, and event follow-up
- Data Collection and Management: Collect, organize, and manage data related to training programs, community engagement efforts, and grant monitoring activities.
- Grant Monitoring Support: Assist with grant applications and ensure compliance with grant requirements
Knowledge, Skills & Abilities
- Understanding and experience with adult learning theory
- Understanding and experience with training concepts; assessments, design, delivery, and evaluation techniques
- Understanding and experience with facilitation methods and tools
- Ability to recruit, train, and oversee volunteers
- Ability to identify community partners and create partnerships with outside groups
- Knowledge and understanding of government operations
- Collaboration and relationship building and the ability to work with individuals at all levels in the organization and the community
- Strong written and verbal communication skills
- Excellent customer service skills
- Ability to multitask, handle competing obligations, and prioritize work to meet deadlines and maintain high standard of quality
- Strong computer skills, including Microsoft Office suite
- Creative and effective written and graphical presentation abilities
- Effective facilitation experience
- Ability to attend frequent evening meetings and weekend events
Preferred Qualification
- Canva, Photoshop or Adobe Illustrator, Seamless Docs, e-learning tools, and graphic design skills
- Experience mediating conflict among individuals and groups
- Bilingual (English/Spanish) preferred, not required
- Geographic Information Systems (GIS) knowledge a plus
- Working knowledge of non-profit resources preferred
- Previous experience in event planning highly desirable
- Learning & Development Certification
- Degree in Political Science, Education, Public Administration, Sociology, Social Work or related field
Minimum Qualifications
High school graduation or equivalent and five years relevant work experience, Associate's Degree and three years relevant work experience, or Bachelor's level degree and one year relevant work experience.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion