Busines Systems Analyst #2404-290120-02
- Date Opened
- Wednesday, April 17, 2024 8:00 AM
- Close Date
- Tuesday, April 30, 2024 8:00 PM
- Section
- Innovation & Technology
- Salary
- $71,486-$89,358 Commensurate with Experience
- Employment Type
- Full Time
Introduction
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Major Duties and Responsibilities
- Interfaces with department stakeholders and end users to define needs, communicate technology changes, and fulfill technology support requests.
- Responds to and prioritizes customer requests related to software applications ranging from permissions to technical problems with applications.
- Provides user support on production applications, including providing queried data.
- Interfaces with end users on existing business processes and design for new business processes to be translated and written into detailed functional system requirements and solution design.
- Develops and runs reports, creates and manages account permissions, application/system configuration, troubleshoots problems and facilitates solutions, cooperates with vendors, and communicates with system users.
- Designs and facilitates end user training sessions. Creates user guides and explains complex technical information in a clear and concise manner.
- Performs related work as required.
Knowledge, Skills & Abilities
- SQL programming languages
- Client-server technology and applications, basic database structure, technical systems analysis, and design
- Information technology best practices, standards, and terminology
- Project management principles
- Software testing and quality assurance practices
- Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
- Performing a variety of duties, often changing from one task to another of a different nature
- Analysis and troubleshooting
- Customer service
- Delivering group and one-on-one training
- Meet schedules and deadlines of the work
- Understand and carry out oral and written directions
- Accurately organize and maintain paper documents and electronic files
- Maintain the confidentiality of information and professional boundaries
- Communicate effectively, both orally and in writing
- Ability to communicate technical expertise to all levels of users
- Evaluate software to determine efficiency, reliability, and compatibility with existing systems
- Plan, develop, and write operational procedures and manuals
- Research, develop, and document technical design specifications
Preferred Qualification
- At least two years of relevant college-level course work or an Associate’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
- Three (3) to five (5) years of experience in business analysis, requirements definition, and information technology support
Minimum Qualifications
High school graduation or equivalent and three years relevant work experience
OR
Associate's Degree and one year relevant work experience
OR
Bachelor's level degree
Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion