Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Also known as the Queen City, Charlotte is home to the Charlotte Douglas International Airport which ranks as the 7th busiest airport in the United States and serves as a HUB for American Airlines. With a forward-thinking philosophy and a focus on constant growth, CLT sees itself as an Airport of the future.
Function
The e-Builder Administrator utilizes strategic business solutions and practices to develop Aviation Processes and Configurations within the City of Charlotte’s Enterprise Capital Management System (e-Builder).
Major Duties and Responsibilities
E-Builder System Specific Responsibilities
Process Development
- Understand and implement innovative solutions utilizing all modules for Aviation department business processes within the e-Builder system
- Document results of discussions regarding business requirements and procedures
- Create new workflow processes/revise existing processes based on discussions, documented requirements, and contractual documents
- Execute user acceptance testing of major changes (e.g. new structured workflow, implementation, migration, etc.)
- Develop training documentation, instruction manuals, how-to-guides as needed
Template Maintenance (documents, budgets, schedules, mail merges)
- Maintaining existing Aviation templates for e-Builder as well as developing new templates on an as-needed basis
Support Account Configuration Changes
Development and maintenance of Business Process Models (BPM’s) utilizing Microsoft Visio
Onboarding and training of new processes
- Facilitate 30%/60%/90% design and rollout for all new processes developed
- Provide specific training for stakeholders on new processes developed
- Facilitate User Acceptance Training (UAT) for Go Live on Processes
User Technical Support regarding e-Builder functionality, troubleshooting issues, and resolving system-related problems., 2nd level as-needed basis
Utilize/Maintain existing administrative processes and create as needed to continue standardization
Provide on-boarding training for new users and periodical open training sessions
Manage report and folder subscriptions
- Creation and maintenance of new reports for new processes developed
Assist with maintaining current ERP integration
Additional Responsibilities
Respond to each inquiry, whether from a stakeholder or co-worker in a courteous and professional manner
Adhere to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies
Perform related duties and projects as assigned
Maintains accurate system documentation of e-Builder & Processes Developed
Participates in collaborations & tech groups / taking notes / attending engineering coordination meetings / coordinates with other departments / offices / contractors / etc.
Maintains working knowledge of technologies & systems throughout the Aviation Department
Knowledge, Skills & Abilities
• Degree in Computer Science / Business / Information Technology / related field
• Experience using e-Builder or other capital construction or project management software
• Excellent interpersonal skills and demonstrated ability to interact effectively with all levels of resources throughout the enterprise
• Excellent organizational skills in order to prioritize multiple tasks, develop, analyze and/or revise procedures, meet deadlines, and work in an environment of heavy pressure and changing priorities
• Demonstrates communication skills and the ability to compose correspondence and reports
• Customer service experience with ability to work effectively with internal & external stakeholders
• Represent airport in professional & positive manner
• Ability to use independent judgment and initiative to accomplish tasks
• Preferred knowledge of construction industry including methodology, terminology, workflow/paper flow of design and construction activities as well as demonstrated knowledge of contract documents, specifications, and requirements
• Knowledge of standard computer operating systems / technical support
• Skill in using computer software such as MS Word, Excel, Outlook, Publisher, PowerPoint and Visio
• Ability to troubleshoot problems and develop creative solutions
• Excellent organizational & reasoning skills
• Resourceful and self-directing, ability to flourish in a fast paced and demanding work environment
• Ability to follow directions / communicate effectively verbally & in writing
• Complete projects accurately & on schedule
• Pass security check in advance of start date & maintain security authorization
• Certain convictions will disqualify individuals from unescorted access privileges, and therefore, exclude from employment
Preferred Qualification
• Bachelor’s degree with at least three (3) years of relevant work experience
• Experience working in an Airport environment
Minimum Qualifications
High school graduation or equivalent and seven years relevant work experience
OR
Associate degree and five years relevant work experience
OR
Bachelor's level degree and three years relevant work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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