Aviation Technology Infrastructure Supervisor #2405-295800-01
*INTERNAL TO CITY OF CHARLOTTE EMPLOYEES ONLY*
- Date Opened
- Tuesday, May 28, 2024 8:00 AM
- Close Date
- Saturday, June 01, 2024 11:59 PM
- Section
- Aviation
- Salary
- $113,162 - $132,021/yr.
- Employment Type
- Full Time
Introduction
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Also known as the Queen City, Charlotte is home to the Charlotte Douglas International Airport which ranks as the 7th busiest airport in the United States and serves as a HUB for American Airlines. With a forward-thinking philosophy and a focus on constant growth, CLT sees itself as an Airport of the future.
Summary
The Aviation Technology Infrastructure Supervisor maintains oversight of the staff in the installation, administration, and maintenance of technology infrastructure and infrastructure operations.
Major Duties and Responsibilities
• Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
• Provides daily monitoring and supervision of the City’s IT systems and facilities to ensure efficient and effective system operations and uptime.
• Performs project planning and service delivery, including incident requests and change management. Addresses any issues to minimize delays and avoid affecting project success. Manages outside vendors and service provider performance.
• Identifies trends / recurring issues for long-term remediation. Reviews and approves team change request for impacts and compliance with process and procedures. Ensures requests are handled in a timely fashion in accordance with City service level agreements.
• Supports and coordinates work with the Information Security and other technology teams in support of the City’s Departments, Users and Line-of-Business applications.
• Provides design, implementation, and deployment assistance on various projects from all departments in City.
• Monitors customer inquiries and ensures appropriate and timely solutions.
• Assists with design, implementation, monitoring, and maintenance of primary and secondary datacenters.
• Assists with setting long term strategy for the technology infrastructure environment.
• Performs related work as required.
SUPERVISORY RESPONSIBILITIES
Work requires providing guidance and technical expertise to multiple team verticals including, Data Storage/Backup, Networking, Compute, and Layer 1 infrastructure. Work requires managing and monitoring work performance of a major departmental function including making final recommendations or decisions on hiring and disciplinary actions, evaluating program/work objectives and effectiveness, and realigning work and staffing assignments, as needed. Complexity may be determined by level of direct supervisory responsibility.
Knowledge, Skills & Abilities
Knowledge of:
• English grammar, spelling, and punctuation
• Principles and practices of basic bookkeeping
• Modern office procedures, methods and computer equipment
• Information security principles
• Firewall management
• Networking fundamentals
• Local and wide area network design and architecture
• Networking components such as routers, modems, switches, and servers
• Compute infrastructure design and implementation.
• Principles and practices employee supervision.
Skill in:
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships.
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
• Leadership
• Organization and time management
Ability to:
• Meet schedules and deadlines of the work.
• Understand and carry out oral and written directions.
• Accurately organize and maintain paper documents and electronic files.
• Maintain the confidentiality of information and professional boundaries.
• Communicate effectively, both orally and in writing
• Mitigate security risks and ensure network compliance with policies and procedures.
• Work on installations, upgrades, and root cause analysis of service outages
Preferred Qualification
• At least two years of relevant college-level course work or an Associate's degree from an accredited college or university in Information Technology, Computer Science, or a related field-
• Five (5) to seven (7) years of experience in data center operations, system administration or network design and administration, depending on assignment, including prior supervisory experience.
Minimum Qualifications
High School Diploma or Equivalent AND 9 years related experience
OR
Associate's Degree AND 7 years related experience
OR
Bachelor's Degree AND 5 years related experience
OR
Master's Degree AND 3 years related experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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