Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
The Police Support Technician requires detailed responsible work in maintaining accurate records of both paper and electronic format. This position is a twenty-four hours per day, seven days per week position with rotating days off and holiday work, requiring skills necessary to create, enter and code accurate information into a variety of computer data bases to include the National Crime Information Center (NCIC) and the State of North Carolina’s Department of Criminal Information (DCI) system.
Major Duties and Responsibilities
• Creating / entering / coding accurate information into a variety of computer data bases:(NCIC) National Crime Information Center, State of North Carolina Department of Criminal Information (DCI) system
• Input data / file numbers / new or updated information / document information codes into computer systems to support document & information retrieval
• Perform general office activities
• Sort or classify information according to guidelines
• Answer questions about records or files
• Keep records of materials filed or removed using logbooks / computers & generate computerized reports
• Find / retrieve / make copies of information from files in response to requests & deliver information to authorized users
• Place materials into storage receptacles according to classification & identification information
• Eliminate outdated or unnecessary materials destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements
• Perform periodic inspections of materials or files to ensure correct placement / legibility / proper condition
• Display & practice a positive / customer service-oriented attitude
• Review correspondence for format & typographical accuracy / assemble the information into a prescribed form
• Performs other duties as assigned
Knowledge, Skills & Abilities
• Ability to communicate effectively, orally and in writing
• Ability to establish effective working relationships with other employees and members of the public
• Ability to multi-task between two or more activities or sources of information
• Ability to respond independently and quickly
• Ability to maintain confidentiality of records information
• Ability to demonstrate and maintain good judgement
• Ability to accurately evaluate information and situations/ make appropriate decisions based on information
• Ability to adapt to changing technologies and learn functionality of new equipment and systems.
• Skill in administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Knowledge of principles and processes for providing customer and personal service
ADA and Other Requirements
Positions in this class typically require: grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.
Physical Requirements:
• Remaining in a stationary position, often sitting or standing for prolonged periods
• Occasional movement throughout the workday daily to interact with staff and accomplish tasks
• Communicating both verbally and written in order to exchange information
• Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers
• Light to moderate lifting and carrying
• Lift up to 50 pounds
• Work primarily in office environment
• Ability to operate office equipment, such as computer, copier, fax machine, and phone
Sensory Requirements:
• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data
• Ability to operate in an environment with frequent interruptions from people and/or noises, which in return could result in some level of stress, fatigue, or strain
• Comprehension of written information in work-related documents
• Ability to hear, understand, and distinguish speech
Working Conditions:
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files and phone.
Preferred Qualification
Experience equivalent to one year of police communications dispatching.
Minimum Qualifications
High School Graduate or Equivalent
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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