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Landside Customer Service & Employee Parking Supervisor #2406-107590-01

Airport Operations Supvr I

Date Opened
Friday, June 28, 2024 3:30 PM
Close Date
Friday, July 05, 2024 11:59 PM
Section
Aviation
Salary
  • $33.00 - $38.00/hr. or $69,485 - $81,065/yr.
Employment Type
  • Full Time
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Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Also known as the Queen City, Charlotte is home to the Charlotte Douglas International Airport which ranks as the 7th busiest airport in the United States and serves as a HUB for American Airlines. With a forward-thinking philosophy and a focus on constant growth, CLT sees itself as an Airport of the future.


Summary

The Landside Customer Service & Employee Parking Supervisor oversees the maintenance and support of the CLT Employee Parking Program, Parking & Bus Operations Customer Feedback and Landside Customer Service.  The work requires initiative, time management and public contact.  Work is evaluated based on customer feedback, observation, employee parking successful operation and work product.

Major Duties and Responsibilities

1. Communicate with CLT stakeholders about their employee parking needs, conduct training, make recommendations and work on employee parking solutions.
2. Maintain employee parking database and records; prepare monthly billing for each stakeholder.
3. Troubleshoot employee parking issues and work with internal and external partners on solutions.
4. Provides courteous and helpful service to internal and external customers.  Handles assigned guest complaints and requests. Conduct research to get to a resolution.
5. Provide training and team leadership to subordinates, coworkers and contracts staff member. Promote quality process improvements. 
6. Oversee the Landside citation program, monitor devices and address appeals.
7. Provides back up coverage for Employee Parking Specialist and Landside Customer Service Specialist.
8. Complete site visits where the work is performed to monitor operations and contractor performance.   Document issues and recommend solutions to Landside Operations Manager.  
9. Effectively maintain close liaison with internal and external customers, consultants, and contractors, providing clarification of contract terms and provisions.
10. Support other Airport Operations Sections by performing assistance duties for irregular and emergency operations such as crowd control, fire watches, escorts, and other duties deemed necessary for continuity of operations. 
11. Other duties, as assigned.

Knowledge, Skills & Abilities

• Thorough knowledge of computer systems and ability to effectively use Word, Excel, PowerPoint and Outlook, and assist others in their use of these programs.
• Thorough knowledge of airport ordinances, rules, regulations, policies and procedures.
• Ability to provide verbal and written communication.  
• Ability to follow verbal and written instructions.
• Ability to plan and organize the work of support staff.
• Ability to analyze problems and make effective decisions.
• Ability to deal tactfully and courteously with the public, represent the airport in a positive, professional manner, and establish and maintain effective working relationships with co-workers, tenants, and contractors.
• Ability to communicate effectively, orally and in writing, and complete related paperwork.  
• Ability to speak clearly enough to be understood over the radio and communicate effectively with customers.
• Ability to lead and provide clear directions.
• Ability to work as part of a team.

Preferred Qualification

  • Three years of customer service experience and one year of professional supervisory experience.
  • Experience working in an airport environment.
  

Minimum Qualifications

High School Graduate or Equivalent and five years related work experience

OR

Associate's Degree and three years related work experience

OR

Bachelor's Level Degree and one-year related work experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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