Community Relations Spec #2406-269200-01

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The City of Charlotte Community Relations Committee is seeking a Community Relations Specialist who will be responsible for administering a comprehensive Nondiscrimination Ordinance Program (NDO).

This position is responsible for providing specialized community relations services to individuals and groups, staff support for subcommittee activities of the Community Relations Committee (CRC), maintaining contact with special interest and community groups, identifying community needs and resources to meet those needs, and resolution of resident’s complaints of inadequate services or unfair treatment by public agencies and private businesses. Work is received based on general assignments and performance is evaluated based on discussion, metrics, and results.  Work involves extensive engagement and interaction with community members. Work requires the exercise of considerable independent judgment and initiative.

•Advises the community regarding anti-discrimination laws, ordinances, and regulations; and

provides training in processing complaints of discriminatory treatment

•Investigates complaints of discrimination in public accommodations and employment practices;

complaints of violations of the Non-Discrimination Ordinance; and participates in conciliation and

public hearings of such cases

•Receives, investigates, and seeks resolution to complaints of inadequate services or unfair/unlawful

discriminatory treatment by public organizations and private businesses 

•Identifies social, economic, and community relations issues throughout Charlotte-Mecklenburg;

seeks to identify and apply available resources to the resolution of those issues, or to develop such

resources

•Collects, researches, and analyzes information relating to community problems and projects; and

prepares and presents reports to subcommittees and task forces

•Develops and maintains contact and working relationships with community groups, special interest

groups, and human service agencies

•Prepares and maintains records and periodic reports

•Performs other related work as required

•Major course work in social work, sociology, or a related field

•Knowledge of federal and state laws and procedures relating to civil/human rights

•Thorough knowledge of community needs and human service resources

•Knowledge of individual and group behavior and of effective ways of working with people

•Ability to analyze, investigate and conciliate individual or group complaints of discrimination and

unfair/unlawful treatment

•Ability to make decisions independently within general policies and guidelines

•Ability to organize and clearly communicate ideas and information orally and in writing

•Ability to analyze, prepare and present clear and concise reports

•Ability to analyze complex human service problems and to identify or develop resources to resolve

those problems

•Ability to establish and maintain effective collaborations with community groups, public and private

employers and human service agencies and organizations

•Ability to interact and work with culturally diverse people of all levels

•Experience in human service, community relations programs or analyzing and investigating equal

opportunity complaints 

•Proficient bi-lingual skills

Graduation from a four-year college or university with major course work in social work, sociology, or a related field, preferably supplemented by graduate level course work in one of these fields or any equivalent combination of experience and training in the knowledge, skills and abilities required.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.