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Aviation Technology Support Specialist #2406-378500-01

Technology Support Specialist

Date Opened
Monday, July 01, 2024 1:50 PM
Close Date
Monday, July 15, 2024 11:59 PM
Section
Aviation
Salary
  • $30.00 - $35.00/hour or $63,024 - $73,527/yr.
Employment Type
  • Full Time
Go Back Apply View Benefits

Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Also known as the Queen City, Charlotte is home to the Charlotte Douglas International Airport which ranks as the 7th busiest airport in the United States and serves as a HUB for American Airlines. With a forward-thinking philosophy and a focus on constant growth, CLT sees itself as an Airport of the future.


Summary

This Support Specialist is responsible for serving as a technical resource and liaison for the Parking Systems Network, between I&T and customers, troubleshooting, diagnosing, and identifying potential solutions to technical issues, providing training to staff on software and hardware use, and configuring simple to intermediate departmental technology.  Additional responsibilities may include overseeing the work of vendors and maintaining tools or systems in support of the Aviation department’s business needs.  


Major Duties and Responsibilities

  • Provides technical support and troubleshooting. Monitors and responds to support phone calls and emails. 
  • Analyzes specifications for new hardware and software. Tests equipment and software. 
  • Maintains and updates inventory and recommends upgrades as needed.
  • Manages and provides coordination for projects related to technology refresh and operating system upgrades. 
  • Communicates with vendors, other technicians, and customers.
  • Creates and maintains custom task sequences and other custom code for front-end image management.
  • Creates task sequences to apply business department specific configurations.
  • Develops, tests, and deploys updates to enterprise workstations.
  • Generates documentation on resolution of technical issues on various technologies.
  • Performs related work as required.
  • Monitors the installation, troubleshooting, repair, and preventive maintenance of the Parking Access and revenue control system along with other related parking systems. 
  • Ability to communicate technical expertise to all levels of technology users.
  • Assist contractors/technicians to find and troubleshoot various parts of the system.
  • Test and evaluate hardware and software to determine efficiency and reliability
  • Knowledge of PCI compliance.
  • A hybrid work-site schedule is offered with a combination of in-office and remote hours available, per supervisor approval. A minimum of two days in the office per week is required.

Knowledge, Skills & Abilities

Knowledge of:
• English grammar, spelling, and punctuation
• Modern office procedures, methods and computer equipment
• Various software/hardware and operating systems
• Network communications and security
• Principles and practices of inventory management 
• Patch management best practices

Skill in:
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships 
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
• Analysis and troubleshooting
• Customer service

Ability to:
• Meet schedules and deadlines of the work
• Understand and carry out oral and written directions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Communicate effectively, both orally and in writing
• Test and evaluate hardware and software to determine efficiency and reliability

Preferred Qualification

  • At least two years of relevant college-level course work or an Associate’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
  • Three years of experience in information technology support, including hardware, software and networking   

Minimum Qualifications

High School Graduate or Equivalent + Five Years relevant experience

OR

2 Year College Degree + Three Years relevant experience

OR

Bachelor's Level Degree + One Year relevant experience 




Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.


How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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