Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Also known as the Queen City, Charlotte is home to the Charlotte Douglas International Airport which ranks as the 7th busiest airport in the United States and serves as a HUB for American Airlines. With a forward-thinking philosophy and a focus on constant growth, CLT sees itself as an Airport of the future.
Function
The Landside Operations Specialist coordinates the Charlotte Douglas International Airport Employee Parking program, provide customer service, research parking issues and discrepancies, issue refunds and provide administrative support to the Landside Operations Team, a department of the Airport Operations Division.
Summary
This role requires strong interpersonal skills and problem-solving skills, with the ability to manage multiple assignments in a fast-paced environment. The work requires initiative, time management, proficiency in Microsoft Excel, database systems, and excellent communication skills for interactions with staff at all levels of the organization, airport tenants and stakeholders, as well as the general public. Work is evaluated based on customer feedback, observation, and work product.
Major Duties and Responsibilities
1. Provides customer service and administrative support to the Landside Operations Section of the Airport Operations Division and coordinate the CLT Employee Parking Program. Research customer service issues, maintains the Employee Parking Database. Assign, activate, track, de-activate, and audit Parking Access Cards and hangtags. Using the Parking Revenue Control System (PARCS), input the data from the Employee Parking Database.
2. Track, assign, report, and bill for all employee parking options at the Airport. Prepare employer billing advices and submit for payment.
3. Research and resolve issues concerning customer concerns and employee parking. Provides courteous and helpful service to internal and external customers in person, in writing and over the phone. Handles assigned guest complaints and requests concerning employee parking. Disseminates information to and relays messages from aviation employees, tenants, contractors, and vendors.
4. Inventory and orders for Employee PAC cards and hangtags. Orders specialty items/request quotes from various vendors for the department as needed.
5. Completes special projects and performs directed research. Types, edits, and proofs correspondence and other documents. Performs data entry, completes reports, and maintains records. Research, maintains, and distributes compiled data for various reports, records, and documents. Files, faxes, copies, and compiles documents.
6. Plot/print and order signs that are requested so that Operations can quickly make adjustments to assist passengers.
7. Completes P-Card purchases and reconciliation for self and back-up for other office staff members
8. Offer support and work with Landside contracts to ensure that they have necessary tools and are in compliance with contract and SOPs.
9.Support other Airport Operations Sections by performing assistance duties for irregular and emergency operations such as crowd control, fire watches, escorts, and other duties deemed necessary for continuity of operations.
10. Other duties, as assigned.
Knowledge, Skills & Abilities
• Excellent working knowledge of and experience using business English.
• Skills to provide first-rate customer service for internal and external customers.
• Skills to effectively and independently use Excel, Word, PowerPoint, and Outlook.
• Skills to compose, edit and print professional letters and memos in Word, enter data in Excel, and compose professional emails, enter and organize data, and schedule appointments in Outlook.
• Skills to effectively and discreetly convey information.
• Skills to take initiative, investigate and solve problems.
• Skills to manage time well and keep work organized in an effective manner.
• Ability to handle increasingly complex / confidential / sensitive executive level duties.
• Ability to express ideas effectively, both orally as well as in writing.
• Ability to identify and analyze problems and identify possible solutions in support of established goals.
• Ability to identify and effectively respond to issues, concerns, and needs.
• Ability to work independently as well as a team member with diverse workgroups.
• Ability to maintain effective working relationships with co-workers, other City departments, and the public, representing the Airport in a positive manner.
Preferred Qualification
Experience preferably includes customer service, telephone systems, secretarial work, database entry, record keeping and filing. Airport experience a plus.
Minimum Qualifications
High School Graduate
or Equivalent and one year(s) of related work experience
OR
2 Year College
Degree
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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