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Field Operations Supervisor #2407-161000-03

Street Maintenance Division

Date Opened
Wednesday, July 24, 2024 8:00 AM
Close Date
Wednesday, August 07, 2024 11:59 AM
Section
Charlotte Department of Transportation
Salary
  • $63,606 - $79,508; commensurate with experience
Employment Type
  • Full Time
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Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Function

Professional

Summary

This position supervises and plans the daily activities of the Labor Crew Chief I and II position that oversees the crews of skilled/semi-skilled workers primarily in large-scale field operations such as street maintenance, utility construction, etc. This position is accountable for establishing and measuring performance and production standards for the group, which includes prioritizing, scheduling, and inspecting all work. The successful candidate will provide advanced leadership and effectively communicate goals to staff while exhibiting strong leadership, great management skills, a sense of purpose to achieve team performance, and high levels of independent judgment. This position requires excellent communication skills, clear direction, and advanced leadership in training, mentoring, and developing staff. It also requires working collaboratively with other Field Operation Supervisors and other teams, looking for continuous improvement of business best practices/processes, evaluating new technology and/or equipment, and exhibiting initiative in daily work.

All relevant experience must be demonstrated on application. 'See resume' will not be considered in place of incomplete applications.

Major Duties and Responsibilities

  • Schedules and assigns work orders for maintenance of transportation infrastructure, including, but not limited to, asphalt streets, curbs and gutters, sidewalks, drainage structures, stormwater channels, pipes, and driveways.
  • Ability to evaluate and independently determine requests for service submitted to the Street Maintenance Division related to the construction and repair of stormwater and transportation infrastructure.
  • Inspect construction sites daily to ensure the proper procedures, designs, materials, specifications, and safety requirements are followed.
  • Review, investigate, assign, and resolve service requests, work orders, and timesheets for accuracy; prepare reports.
  • It requires considerable knowledge and experience with general roadway construction and the Microsoft Office Suite, as well as the ability to learn the CityWorks work management system.
  • Provide excellent customer service through verbal and written responses to questions and concerns from upper management and the public.
  • Create an effective and efficient work and team environment through words and actions.
  • Plan, prioritize, direct, schedule, and assign team members' work to meet organization goals and guidelines.
  • Conduct routine field investigations to ensure all assigned tasks are completed accurately and efficiently. 
  • Ensure construction and maintenance work meets quality control, federal, state, City, and department specifications and standards.
  • Administer City, Department, and Division policies, including work rules and procedures.  Assist in developing policies, procedures, practices, and work rules for assigned personnel.  Assist in establishing performance standards and measures.
  • Continuously evaluate employee job performance, including observation and inspection of work completed and proper maintenance and equipment maintenance to ensure established performance standards and safety practices are met.
  • Work with the Operations Supervisor, Administrative Staff, and vendors as necessary to research, recommend, justify, purchase, and maintain specialized equipment and materials.
  • Assist with the budget preparation for supplies, materials, and equipment and recommend purchases when necessary.
  • Work with the Operations Supervisor and Administrative Officer Lead as needed regarding personnel decisions, including, but not limited to, recruitment, promotions, transfers, and coaching and counseling staff, administer progressive discipline, document performance, and recommend and provide ongoing training and development to staff disciplinary actions for positions within the group.
  • Review and maintain records and reports on daily operations, daily crew time sheets, and work logs, as well as prepare and review periodic reports such as production and cost analyses. 
  • Participate in benchmarking efforts within the section to ensure the most efficient and effective processes are implemented, sustained, and periodically re-evaluated.
  • Work with other Department staff to define, outline, and agree upon project areas of responsibility.
  • Receive, investigate, and resolve complaints and requests for service within the scope of the group's work. Assign issues to crew for resolution in less complex cases and seek input and direction from the Operations Supervisor for complex cases.
  • Work on-call and extended hours during special projects, emergencies, inclement weather, or as required.
  • Perform related duties and work as assigned.

Knowledge, Skills & Abilities

  • Ability to work independently and in a team environment.
  • Ability to provide leadership and manage work schedules effectively through subordinate supervisors to meet the varying deadlines of multiple staff, projects, and tasks.
  • Considerable knowledge of the methods, materials, tools, equipment, and standard practices used for Street Maintenance functions, activities, administration, and operations.
  • Knowledge of safety practices and occupational hazards of assigned work, including but not limited to working with heavy equipment, underground utilities including electric, working in and around vehicle traffic, work hazards, work zones, safety precautions, OSHA regulations, ground construction, specialized equipment, and hand tools.
  • Strong and effective customer service and communication skills with the ability to interact regularly and professionally with department and division personnel, other City department staff, and residents.
  • Have the ability to analyze problems and make decisions.
  • Knowledge of construction work involving maintenance, materials, and tools for constructing and repairing highways and roads. 
  • Knowledge of the equipment used in each type of street maintenance crew type.
  • Knowledge and ability to use basic math skills to calculate and understand data, such as budget reports, vendor quotes, requisitions, invoices, etc.
  • Must be skilled in the use of a computer and tablet, including but not limited to typing, work order management system, email, calendar, Microsoft Office Suite, particularly Outlook, Excel, and Word (or comparable programs).
  • Ability to learn and become familiar with computer programs like Kronos, Cityworks, and MySuccess
  • Ability to maintain the confidentiality of conversations and data, including but not limited to personnel information, department and City related administrative data, etc.
  • Ability to develop plans, procedures, goals, strategies, or processes. Including the ability to plan, organize, coordinate, and direct others' activities to accomplish a goal.

Physical Abilities:
  • Sitting
  • Standing
  • Bending
  • Twisting
  • Reaching
  • Kneeling
  • Squatting
  • Crawling
  • Climbing (10 ft.)
  • Walking (< 3 miles)
  • Lifting (3 ft., 20-100 lbs.)
  • Shoveling (10-30lbs)
  • Pushing/Pulling
  • Carrying (3 ft., 20-100 lbs.)
  • Work outside exposed to all weather conditions, chemicals, fumes, solvents, dust, slippery/uneven surfaces, machinery, moving objects/vehicles, and excessive noise.
  • May climb ladders, work on slippery and uneven surfaces, work in confined spaces, and use vibrating machinery or tools.
  • Work in traffic; walk in and around moving vehicles and equipment.
  • Work involves sitting for long hours, including meetings, or using office equipment such as computers for administrative or managerial tasks.
Sensory Requirements:
  • Touch
  • Hearing
  • Vision (distance, near, and peripheral)
  • Depth perception
  • Color distinction
General Information: Work shall require shifts or irregular hours, which will be determined at the discretion of the Operations Supervisor.

Preferred Qualification

  • Three (3) years of ongoing supervisory experience
  • Proficient use of the Microsoft Office suite
  • Professional Communication Skills
  • Experience working with work hazards, work zones, safety precautions and procedures, OSHA regulations, specialized equipment, and hand tools.

Minimum Qualifications

High School Graduate or Equivalent and seven years related work experience

OR

Associates Degree and five years related work experience

AND

Must obtain a City Driving permit at the time of hire

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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