The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
· Applies a broad range of analytic techniques and
approaches to support collaborative problem-solving across CFD – e.g., data
analysis, data visualization, dashboarding, GIS, SQL, statistical analysis, business
process modelling, program evaluation, behavioral science.
· Provides analytical services for CFD’s research and analytics projects, including providing data that is accurate and reliable and integrating and preparing large, varied datasets from internal and external sources for analysis and visualization.
Analysis, Reporting, Data Visualization
· Performs predictive incident response modeling and
analysis that helps CFD optimize performance of existing apparatus, predict
impacts of future growth, identify optimal new station locations, and justify
new station and apparatus requests; maintains, updates, and manages predictive
incident modeling software to ensure modelling is as accurate to real-world as
possible.
· Develops automated reports using SQL Server
Reporting Services (SSRS); manages permissions for CFD reports
· Develops methodologies and processes for analyzing and reporting data more efficiently and accurately
· Performs ad-hoc data analysis and/or compiles data
for analysis by SMEs, when information cannot be garnered from existing reports
· Provides data analysis and research, to support
program evaluation and outcome measurement related to the performance and
operation of the department, including:
o Benchmark metrics;
o Departmental program performance;
o Service demand and performance, including forecasting; and/or
o Cross-departmental problem-solving and policy analysis.
· Analyzes data and provides data and information for
Accreditation and ISO; supports the development of continuous quality
improvement processes.
· Automates tasks and improves processes using Python
and SQL programming to minimize staff time on repetitive tasks
· Creates datasets that are supplemental to existing datasets and help improve the quality and functionality of reports and dashboards.
Research, reports (written), presentations
· Transforms data into actionable information and
knowledge for CFD, its stakeholders, and city leadership. Prepares written
reports, presentations, and summaries of data from complex records and multiple
data sources including GIS data, for various audiences.
· Researches, analyzes, and evaluates proposals,
projects, and departmental activities, processes, and programs in terms of
staffing requirements, needs, priorities, costs, and funding sources; reviews
external consultant reports to ensure they’re logically and factually sound and
are appropriately informed by industry standards and fire service knowledge.
· Designs and executes special projects that combine
data and processes into insights that improve decision-making ability;
generates new data from special projects, to help CFD fill gaps in information
and improve quality of analyses
Quality Management
· Ensures appropriate and meaningful data collection,
analysis, and reporting.
o Develops processes, SQL queries, reports, and departmental policies for
the QA/QI/QC of CFD data, especially emergency response data
o Collaborates with IT divisions and software vendors and makes
recommendations for software and application changes to improve the quality of
data collected by the department
o Performs end-of-year QA/QI work to identify and exclude CFD responses
that do not meet response time reporting criteria, document correct coordinates
for incidents missing point data, etc.
· Advances the use of data internally and externally by identifying and pursuing improvements to communicate data for impact and help CFD tell its story; identifies effective strategies for communicating with internal and external audiences; implements effective, appropriate, and unique methods for visualizing and communicating about data
Collaboration; Data Sharing; Open Data; Partnerships
· Supports the efforts of other Strategic Planning
team members by providing data for special projects, validating and/or writing
SQL queries, and identifying opportunities to improve analyses and processes
· Works with City Planning and similar departments to
understand and estimate the impact of future development on the Fire Department
· Participates in innovation and analytics projects;
partners with other city departments and public safety agencies in research and
planning activities; and represents the Fire Department in cross-department and
community efforts related to data analysis, process facilitation, and problem
solving.
· Promotes CFD’s use of shared data and works with
partners to strengthen the internal data community and promote the use of CFD
data with community and external stakeholders.
Knowledge of:
·
English
grammar, spelling, and punctuation
· Modern
office procedures, methods and computer equipment
· Software/technology
that aid in data collection, analysis, and presentation (e.g., ArcGIS, Excel, Tableau, SPSS/SAS/R, etc)
· Statistics
· Programming
languages (SQL, XML, Python)
· Research
design and intermediate
statistical methods
· Network analysis and other forms of spatial
analysis and spatial statistics
· Various
source systems and data retrieval processes
· Business
process documentation
· Municipal operations, departmental business needs and programs, and city strategy/community goals
Skill in:
· Interpersonal
skills necessary to develop and maintain effective and appropriate working
relationships
· Performing
a variety of duties, often changing from one task to another of a different
nature
· Performing
basic mathematical functions such as addition, subtraction, multiplication,
division, percentages, and ratios
Ability to:
· Meet schedules and deadlines of the work
· Accurately
organize and maintain paper documents and electronic files
· Communicate
effectively, both orally and in writing
· Interpret
user groups’ needs and see path from idea to identifying project outcomes
· Develop
and implement tutorials and how-to documentation
ADA and Other
Requirements:
Positions in this
class typically require grasping, talking, hearing, seeing, and repetitive
motions.
Physical Requirements:
Sensory Requirements:
Concentrated and
attentive use of one or more senses (visual, audio, and other sensory
modalities) for proofreading, data entry, and tabulating data.
Working Conditions:
Work is performed in
an indoor and outdoor environment with moderate exposure to atmospheric
conditions; moderate exposure to environmental conditions and frequent exposure
to computer screens, files, and phone.
· At least four years of relevant college-level course work or Master's degree from an accredited college or university in Information Technology, Computer Science, Geography, or a related field
·
One (1) to three (3) years of
experience in data warehousing, report and dashboard development, with
business analysis and process improvement
· At least three years of experience with fire
service data
· Any equivalent combination of training,
education, and experience that provides the required skills,
knowledge and abilities
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.