Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
Under the general direction of the Operations Supervisor, coordinates the daily operations of the fire hydrant meter and associated backflow programs and cross-connection control requirements. Point of contact and coordinator for program administration, billing information, and provides terms and conditions for regulatory compliance. Sets and removes hydrant meters and backflow devices based on application requests. Conducts tests and rebuilds backflow prevention assemblies as required. Responds to hydrant metering equipment maintenance needs, damages, and field emergencies as directed. Assists and works directly with customers, contractors, developers, public agencies, and general public for all related program requests, inquiries, and instruction. Provide customers with recommended hydrant location sets. Monitors monthly usage, performs non-payments activities, reports violations, assists with unauthorized hydrant investigations, reports theft of equipment, maintains hydrant meter and backflow inventory, orders supplies and replacement parts.
Major Duties and Responsibilities
• Administers and coordinates Temporary Hydrant Meter Program.
• Assists with the duties and administration of the Temporary Hydrant Permit Program.
• Performs on-site visual inspections of all hydrant metering and backflow prevention equipment on a routine schedule to ensure compliance to the Hydrant Meter Program.
• Tests and troubleshoots all backflow prevention equipment and assemblies before deployed.
• Inspects all equipment for damage for final billing of services and applies any charges to the deposit.
• Performs field auditing and assists with reporting meter accuracy and equipment data.
• Leads and performs all activities for investigating violations of the Hydrant Meter Program.
• Maintains inventory of all equipment, parts and supplies associated with the program.
• Assists with the training of hydrant meter programs, may train and develop employees in the area of the hydrant meter and permit programs.
• Run and work all program business performance reports for Non-payment, Zero Usage, Program Revenue and report them on a monthly basis.
• Works with Account Services for program information, updates, training, and support.
• Works closely with the Public Affairs office and coordinates equipment and temporary taps sets for public events to include potable and non-potable water.
• Performs other duties and tasks as required while maintaining a flexible work schedule.
Knowledge, Skills & Abilities
• Knowledge in water distribution, water meter applications, backflow devices and prevention, cross-connection control, account management, meter reading and billing processes, and fire hydrant operation.
• Ability to investigate and report findings, produce business reports and professional correspondences, analyze data, evaluate quality control procedures with accountability measures.
• Strong customer service skills such as interpersonal interactions, professional development, problem solving with critical thinking, team collaboration, mentoring, and excellent verbal and written communications.
• Must have valid driver’s license, able to lift up to 60 lbs. and work outdoors in extreme cold and hot weather conditions.
Minimum Qualifications
• Requires high school diploma or GED with at least five years of work experience in metering equipment, or Associates Degree with three years’ experience, supporting software, data collectors, data management analytics, and utility billing systems.
• Requires a Backflow Prevention Assembly Tester Certification.
Salary
$57,165.00 - $63,516.00 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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