Employee Relations HR Specialist #2407-261300-01

The City of Charlotte’s Human Resources Department is seeking a Human Resources (HR) professional to join the Employee Relations and Compliance Division and serve as an Employee Relations HR Specialist.

This hybrid role is part of a cross-discipline team of HR subject matter experts. The ideal candidate is one who has demonstrated experience owning processes, supporting a variety of human resources functions, and has strong administrative skills.

This person will manage the City’s Employment Security Commission process (unemployment claims) and may serve as administrative backup to a variety of HR functions such as Drug and Alcohol, Family Medical Leave Act (FMLA), American with Disability Act (ADA), Language Access and special projects.

• Manages the unemployment process for the City of Charlotte and serves as the unemployment liaison which includes receiving unemployment notifications, ensuring the appropriate parties are made aware, and the appropriate information is reviewed for accuracy, and a thorough response is provided prior to the deadline.
• Facilitates the sick leave transfer request process
• Serves as administrative back up for drug testing process, provides FMLA, ADA, and Language Access support when needed
• Conducts a variety of administrative task to include but not limited to contributing to the HR Newsletter, ER internal webpage, created exit and feedback surveys, public information request, and other special projects
• Collaborating with different lines of business to ensure department HR team members understands City processes, practices, and policies
• Ability to work in a fluid environment where day to day activities may vary and the ability to effectively manage multiple cases simultaneously
• Use metrics to analyze data, identify trends and gap areas, research and stay abreast of industry best practices to help mitigate risk
• Build rapport and establish relationships, collaborate, conduct meetings with stakeholders, and readily available to work in person at different worksites when needed
• Performs other related job duties as assigned

• History of performing risk mitigation measures
• Effective oral, written, and interpersonal communication; ability to conduct presentations in group and one-on-one settings
• History of upholding confidentiality of personnel matters
• Advanced level of competency in Microsoft Office software applications
• Ability to demonstrate technical competencies with case management and HRIMS software systems such as Navex, PeopleSoft, Workday, etc
• Proficiency with prioritization, organization, and coordination abilities to work on multiple projects in a fast-paced environment with tight deadlines.
• Ability to adapt and manage multiple priorities in a dynamic environment
• Proven competence with critical thinking skills and the ability to influence without direct authority
• Has working knowledge with specialty areas under the umbrella of the Employee Relations and Compliance division
• Ability to analyze data, demonstrate tactical skills for immediate needs, and strategically for future needs
• Ability to report into the office/worksite as requested by the department.