Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Also known as the Queen City, Charlotte is home to the Charlotte Douglas International Airport which ranks as the 7th busiest airport in the United States and serves as a HUB for American Airlines. With a forward-thinking philosophy and a focus on constant growth, CLT sees itself as an Airport of the future.
Summary
The Layer 1 Infrastructure Lead at the CLT Airport is responsible for installing and configuring network devices, performing network maintenance, and troubleshooting. Additional responsibilities may include system administration, network design, complex implementation projects, and training or reviewing the work of lower levels in the career family.
Major Duties and Responsibilities
• Manages, maintains, protects, and builds technology infrastructure. Provides support and implements technology needs.
• Provides design, implements, and maintains wireless connectivity for users.
• Manages all Layer 1 cabling Infrastructure for the switch networks and virtual server environments.
• Monitors and responds to any network, VPN, or wireless issues across WAN/LAN. Resolves trouble tickets, responds to alerts for switches and wireless access points down, and replaces failed devices.
• Implements and manages monitoring and alerting solutions for WAN/LAN and wireless networks.
• Provides design, implementation, and deployment assistance on various projects from all departments in City.
• Supports, configures, programs, upgrades, maintains, troubleshoots, and repairs voice networks and system components, power supplies, peripherals, and software programs.
• Troubleshoots issues that occur after initial installation of data cabling (fiber/copper).
• Monitors customer inquiries and ensures appropriate and timely solutions.
• Assists with design, implementation, monitoring, and maintenance of primary and secondary datacenters.
• Assists with setting long term strategy for Layer 1 cabling environment.
• Evaluate Design, implement, and manage informal Telecommunications projects which includes bid document creation, site walks with contractors, review of bids and award of contract. Also, management of the project as well as project closeout.
• Install, maintain, troubleshoot, and repair all Category and Non-Category based copper cabling, Backbone and Horizontal, for the entire Airport Campus which includes tenants and sub tenants.
• Install, maintain, troubleshoot, and repair all Optical Fiber based cabling, Backbone and Horizontal, for the entire Airport Campus which includes tenants and sub tenants.
• Maintain Documentation and Records for all cabling systems, optical fiber, radio systems, specialty systems, cabling pathways both inside the terminal and the outside campus environment.
• Plan and implement cross connect and cutover schedules for system rollout for Airport and Tenant systems.
• Maintain and manage over 4000 item stock for maintaining the Structured Cabling environment for the Airport.
• Maintain all testing supplies and equipment, including Warranties, SLAs, Calibration, Software and Firmware updates.
• Provide access and escort for contractors, engineers, consultants etc. for various needs in and around the Airport Campus.
• Manage and maintain the airport’s Preferred Contractors for cabling installation services.
• Manage and maintain the Cabling MACD Contractor(s) for the Airport including scheduling, supplies and materials, and Quality Assurance.
• Manage and maintain over 200 communications rooms and/or spaces campus wide.
• Perform Telecommunication Infrastructure Audits on new and existing systems, to ensure quality, applicable industry standards compliance as well as code compliance.
• Assist upper management with future planning of Telecommunications Infrastructure.
• Assist airport consultants and engineers in the design and implementation of Telecommunications Systems for Capital projects.
• Assist in creating and maintaining the Airport Communications Infrastructure Standard.
• Research new and emerging Telecommunications products for inclusion to Airport Standard Systems.
• Performs related work as required.
Knowledge, Skills & Abilities
Knowledge of:
• English grammar, spelling, and punctuation
• Principles and practices of basic bookkeeping
• Modern office procedures, methods and computer equipment
• Information security principles
• Firewall management
• Networking fundamentals
• Local and wide area network design and architecture
• Networking components such as routers, modems, switches, and servers
• Principles and practices of the design, installation, and maintenance of voice, data, and communications networks and applications
Skill in:
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships.
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
• Leadership
• Troubleshooting
Ability to:
• Meet schedules and deadlines of the work.
• Understand and carry out oral and written directions.
• Accurately organize and maintain paper documents and electronic files.
• Maintain the confidentiality of information and professional boundaries.
• Communicate effectively, both orally and in writing
• Engineer, build and test wireless network for optimum coverage and reliability.
• Mitigate security risks and ensure network compliance with policies and procedures.
• Work on installations, upgrades, and root cause analysis of service outages
• Provide strategic planning, network design, and technical oversight of the city data network.
Preferred Qualification
• Must hold a BICSI Installer II certification. BICSI Certified Technician Certification is preferred.
• At least two years of relevant college-level course work or an Associate’s degree from an accredited college or university in Information Technology, Computer Science, or a related field-
• Five (5) to seven (7) years of experience in Layer1 network design, administration, IT infrastructure and firewall support
• Expert Quality of Service understanding and configuration, able to customize across all platforms to support Voice, Video, and/or selected applications:
• Intermediate to expert with 802.1q vlans and OSPF routing protocol
• Experience building, testing and troubleshooting fiber optic networks
• Understanding of 802.11B,G,N in both the 2.4 and 5 GHz frequencies
• Ability to engineer, build and test wireless network for optimum coverage and reliability
• Hands on experience in layer1-3 protocols
Minimum Qualifications
High school graduation or equivalent and seven years relevant work experience
OR
Associate's Degree and five years relevant work experience
OR
Bachelor's level degree and three years relevant work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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