Logistics Work Dispatcher #2408-032000-02

Inventory and Warehouse Assistant

Date Opened

Friday, August 09, 2024 8:00 AM

Close Date

Friday, August 23, 2024 11:59 PM

Section

Aviation

Salary

$22.82 - $26.37/hour; $47,480.00 - $54,866.00/year

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Introduction

Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

The duties and responsibilities of the Facilities Work Request Dispatcher include a variety of functions in the Logistics area. This position reports to the Facilities Inventory and Warehouse Manager.

The Airport work request call center is an important and high activity function of the Airport maintenance organization. The primary responsibility of this position is the scheduling and dispatching of work order requests to the Aviation Facilities department. As a member of the Logistics area, the employee will also be asked at times to perform other area tasks involving the inventory of Facilities materials and spare parts.

General Information:

• Works assigned shift, plus rotating stand by (on call), weekend and holiday duty. Subject to calls back to work and shift variation during inclement weather and emergency/urgent operations.

• Valid driver’s license with no more than six points, and ability to obtain and maintain City driving permit.

• Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

Major Duties and Responsibilities

Scheduling and dispatching of maintenance staff or equipment to appropriate airport locations for immediate or predetermined schedules for customer requests or needs. This may include, but not limited to the following activities:

- Relaying information such as work orders or other messages to work crews, supervisory and management personnel

- Using telephones, two-way radios or electronic messaging to contact airport staff members or emergency personnel

- Communication with supervisors or airport customers to resolve any issues or requests for services or equipment

- Preparing Cityworks workorders for staff members and GIS mapping of all requests

Knowledge, Skills & Abilities

• General working knowledge of general building maintenance.

• A high level of clear and precise verbal and written communications skills is a major requirement.

• Ability to function in a high activity area with multiple calls in a less than serene environment.

• Ability to perform other Logistics activities when required.

Physical Requirements:

Spends about 70% of the performing functional responsibilities sitting/standing at a workstation and communicating through multiple communication lines verbally and electronically. Spends 20% of the time either walking, kneeling, squatting, lifting, carrying, and driving. About 10% of the time can be lifting and carrying up to 50lbs or operating either manual or motorized warehouse equipment. Work is performed primarily inside the logistics warehouse cubicle areas. May include exposure to other machinery, dust, chemicals, fumes, solvents, and moving objects/vehicles.

Preferred Qualification

Working knowledge of other building trades and general building maintenance is helpful.

Minimum Qualifications

High School Graduate or Equivalent

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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