Utilities Field Operations Supervisor #2408-225900-01
- Date Opened
- Tuesday, August 20, 2024 10:15 AM
- Close Date
- Tuesday, September 03, 2024 11:59 PM
- Section
- Charlotte Water
- Salary
- $71,557.00 - $79,506.00/year
Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
This position supervises assigned Field Operations crews and related functions along with assigned staff. In addition, the selected candidate will work directly with the Field Operations Manager(s) and training team to meet Charlotte Water's strategic training and development programs and initiatives. Work involves: valve operations, planning, organizing, training, coordinating, administering and overseeing daily field operations; supervising assigned crew/staff; evaluating operational performance, and directing changes to resolve problems, and ensuring quality goals are met; auditing processes and procedures in the field and related office environment to ensure work is completed within quality and time guidelines; planning weekly schedules ensuring coverage; allocating work; visiting job sites daily; ensuring safety regulations are followed; making sure crews has/have tools and equipment necessary for their work; provide training and guidance to crews in field environment; ensuring proper documentation is maintained; and assisting in operating of heavy equipment and making repairs. This position also handles emergencies and customer complaints as well as works a rotating on call schedule.
Major Duties and Responsibilities
• Leads and develops a multi-skilled workforce supporting the goals and objectives of the organization; coaches and motivates team members; trains employees; and communicates needs and expectations to team members.
• Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance by completing performance reviews; mentors staff; and aids with career development.
• Monitors and assists with developing cost-effective work practices to improve team productivity.
• Assists with preparation of daily/week work schedules and plans; assists with prioritizing, scheduling, assigning work orders; evaluates workloads; and schedules coverage during vacation, illnesses, and holidays.
• Ensures that proper work order documentation is completed for all job assignments.
• In emergency conditions, assists with work support requirements such as staging of parts, materials, supplies, and equipment.
• Ensures that work completed meets performance standards; performs field audits.
• Ensures field work meets industry standards as set forth by Charlotte Water.
• Assists in managing local contracts related to field operations.
• Ensures that effective and timely communications are maintained between team members and other appropriate stakeholders; attends team meetings.
• Provides technical expertise and work assistance to work teams; monitors and supports field operations; resolves team conflicts; and provides safety review.
• Provides inspections of in-progress and completed work for high priority work assignments to ensure that quality control and work site safety standards are maintained.
• Responds to customer issues in a timely and professional manner.
• Co-develops, reviews, and implements operational plans and goals; coordinates work with other teams, support groups, and leadership.
• Assists in the development and implementation of new ideas with Dispatch for reporting, filing, and communicating with the crews.
• Assists management in operational planning.
• Produces status reports for management.
• Responds to work in inclement weather, natural disaster, and high-profile events.
• Performs field work as needed; assists in repairing and maintaining water and sewer infrastructure; and operates heavy equipment such as backhoes, track hoes, front-end loaders, forklifts, skid steer, dump trucks, crew cab truck, and trailer as needed.
• Performs safety check on crews; transports injured employees to the doctor and ensures needed paperwork is completed as well as takes employees for random drug and alcohol screenings.
• Performs other related job duties as assigned.
Knowledge, Skills & Abilities
• Knowledge of building customer business relationships.
• Knowledge of providing customer service.
• Knowledge of utility industry operations.
• Skill in using computers and related work software (WAM, Outlook, , Excel).
• Skill in time management.
• Skill in analyzing and problem solving.
• Skill in communicating, both verbally and in writing.
• Skill in operating heavy equipment.
• Ability to read and interpret as-builts and system maps.
• Ability to multi-task.
• Ability to lead a team and provide coaching.
• Ability to obtain a City driving permit.
PHYSICAL DEMANDS:
The work is medium work and requires applying 30 pounds of force frequently and exerting up to 50 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: balancing, crouching, feeling, grasping, handling, perceiving sounds at normal speaking levels, distinguishing among sounds, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, expressing ideas by spoken word, shouting above noises, visual acuity in data/color/observations/equipment/inspections, and walking on uneven surfaces.
WORK ENVIRONMENT:
The work is medium work and requires applying 30 pounds of force frequently and exerting up to 50 pounds of force occasionally to move objects. Requires ability to work on-call and work extended hours in all weather conditions.
Minimum Qualifications
• High school diploma or GED from an accredited school; technical school or associate degree preferred.
• C- Distribution or Grade 1 Collections Certification
• Five (5) years of related work experience in municipal sewer and water utilities system maintenance including one (1) year of supervisory experience.
Salary
$71,557.00 - $79,506.00 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Please note that all job offers are contingent upon an applicant successfully passing a new hire background check and drug screening. If an applicant does not pass the background screening, the offer will be rescinded.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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