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Aviation IT Project Manager Sr. - Airport Operations #2408-371820-01

IT Project Manager Senior

Date Opened
Tuesday, August 20, 2024 5:00 PM
Close Date
Tuesday, September 10, 2024 11:59 PM
Section
Aviation
Salary
  • $116,556 - $135,982/yr.
Employment Type
  • Full Time
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Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Also known as the Queen City, Charlotte is home to the Charlotte Douglas International Airport which ranks as the 7th busiest airport in the United States and serves as a HUB for American Airlines. With a forward-thinking philosophy and a focus on constant growth, CLT sees itself as an Airport of the future.


Function

The Aviation IT Project Manager Senior is responsible for planning, overseeing, and leading airport technology operation projects from the ideation phase through the completion phase at Charlotte Douglas International Airport.

Summary

This role requires interaction with a range of internal and external stakeholders, most often managing several projects simultaneously. The IT Project Manager Senior is accountable and responsible for ensuring that project results contribute positive business value and meet agreed upon scope, cost, schedule, and objectives.

A requirement for this position is living within forty-five miles commuting distance of assigned work location. A hybrid work-site schedule is offered with a combination of in-office and remote hours available, per supervisor approval. A minimum of two days in the office per week is required. Work-at-home is a work business arrangement and not a benefit.  I&T reserves the right to withdraw any approval for home working if usage is being abused or for any other reasonable needs of I&T to carry out its business.

Major Duties and Responsibilities

• Leads, plans, coordinates, tracks, and delivers projects of medium to large scale utilizing enterprise established project methodology/framework and processes.
• Leads the project team and manages performance, identifies resourcing needs, and facilitates communication to ensure understanding of objectives and assignments and determine progress.
• Technology Program Lifecycle Management Implementation and Post-Implementation

- Coordinate with the project team to ensure the technology Lifecycle meets the desired goals and outcomes through delivery.
- Ensure city processes, procedures and standards are followed, and assist with development of new processes as needed for the technology Lifecycle.
- Oversee the mapping of lifecycle management requirements to Aviation business goals.
- Assist with documenting best practices for the technology Lifecycle Program.

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Develop and maintain the overall project plans from start to finish complete with scope, schedule, cost, and resources required.
• Proactively identify, manage, monitor and facilitate resolution of project risks by developing mitigation strategies.
• Interact with business department stakeholders to understand business and technical requirements, propose solutions, and maintain positive relationships.
• Work with stakeholders and vendors to best manage projects and ensure effective communications and expectations to support the overall health and well-being of each project.
• May act as the primary contact to business units during all phases of the project
• Documents, reviews, and implements project change requests.
• Identify and govern change and process management considerations critical to the success of the project.
• Ability to negotiate resolution when issues arise between IT Project team and vendor and other key parties.
• Report and escalate issues to management as needed.
• Manage customer and vendor relationships.
• Drive improvement efforts related to each IT project, regulate requirements, minimize cost, and provide better overall solutions for business efficiency.
• Create, manage, and maintain a comprehensive and detail project plan and schedule that aligns with budget.
• Tracks budget and monitors use of funding allocated to projects.
• Documents project scope, deliverables, and implementation approach
• Manages all project artifacts/documentation such as, project charter, risk and issues logs, and schedule.
• Plan, coordinate, and hold meetings with project team members both internal and external.
• Baseline project schedule, budget, report changes above or below baseline.
• Facilitate system/solution designs that meet City technology and cyber security standards.
• Determine and allocate resources needed to reach objectives in an effective and efficient manner.
• Ensure all Lifecycle / Project and Department reports are updated timely.
• Oversee exceptions and unresolved issues and monitor progress by designated issue owners.
• Interact with internal departments with timely and accurate resolution to IT question / project objectives.
• Evaluate project impact in relation to training and other requirements and needs. 
• Professionally manage, communicate and maintain positive relationships with project stakeholders.
• Track project performance, specifically to analyze the successful completion of short and long-term goals using appropriate tools and techniques.
• Ensure the final IT project outcome achieves originally defined objectives in the project charter.
• Collaborate with vendors to implement new hardware, applications, software, and other features. Assists in negotiating statements of work and service contracts.
• Identify and implement process improvements to enhance efficiency and effectiveness
• Follows established processes for initiating and managing change control requests for production systems.
• Ability to work after hours to minimize impact to travelers while implementing new systems or changes to existing systems.
• Performs related work as required.

SUPERVISORY RESPONSIBILITIES
• This position may oversee a project team’s work quality training, testing and implementation.


Knowledge, Skills & Abilities

Knowledge of:
• Modern office procedures, methods, computer equipment, and applicable software
• Project management methodologies such as Project Management Institute and agile
• Principles of business process management and business analysis
• System life cycles and system development
• Knowledge of IT industry standards and ability to recognize highly customized and/or proprietary formats. 
• Knowledge of airport technology such as computer aided dispatch (CAD), 911 phone system, telephone systems and radio systems.

Skills in:
• Excellent organizational and time management skills  
• Excellent judgment and knowledge of escalation procedures
• Effective verbal and written communication skills
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships. 
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.
• Leadership
• Project management
• Negotiation
• Customer service
• Analytical and logical approach to problem solving.
• Analyze current project management methodologies and implement changes to increase speed and quality of project delivery.
• Use of Microsoft Project or other project management tools
• Budgeting awareness
• Experience in gathering requirements, facilitating system design, change management, building project plans, administering test plans.
• Document and communicate lessons learned to continually improve implementation processes.
• Experience with project management tools such as MS Project and Visio

Abilities to:
• Meet schedules and deadlines of the project.
• Communicate effectively, both orally and in writing
• Ability to document and communicate technical information to non-technical audiences.  
• Lead meetings that include participation from vendors / technical and non-technical peers / business owners
• Identify risk and issues and identify mitigation strategies. 
• Ability to effectively manage high stress scenarios. 
• Ability to work cooperatively with other City employees and the public.  
• Ability to apply conflict resolution techniques.
• Ability to quickly change focus between projects based on priority or resources availability.
• Ability to work with vendors to find a sustainable and cost-effective solutions. 
• Ability to lead and ensure team alignment.
• Direct the activities of cross-functional resources through facilitation and coordination of meetings and distribution of information.
• Lead, manage and facilitate concurrent projects, while remaining flexible with changing priorities, timeframes, and scope of services
• Ensure solutions are transitioned appropriately to the support team after project completion.
• Ability to interface professionally with all levels of management, to facilitate cooperation both within the department and externally.
• Articulate technical language into supporting documentation.
• Ensure consistency, quality, accountability, and high standards in all projects.
• Maintain the confidentiality of information and professional boundaries.
• Contribute to the overall goals and objectives of the Technology Program Management Office 

Preferred Qualification

• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, Business Administration, or a related field 
• Four (4) to Six (6) years of experience in managing medium to large scale IT projects. 
• Project Management Professional (PMP) certified or actively working to obtain PMP certification within 12 months of employment.

*Preferred Project Management Professional (PMP) or Agile Certifications

Minimum Qualifications

High School Graduate or Equivalent and nine years related work experience

OR

Associate's Degree with seven years related work experience

OR

Bachelor's Degree and five years related work experience

OR

Master's Degree and three years related work experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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