Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
This position is primarily responsible for developing, implementing, and planning programs for workplace readiness training, career development, and successful job placement for adult participants. This position will also have an active role in meeting the Charlotte Water strategic training and development programs and initiatives. The Workforce Development & Training Specialist will coordinate and instruct employment skills curriculum designed to enhance employability across a diverse range of utility occupations. Work involves coordinating workforce development activities that span introductory, intermediate, and advanced skill levels ensuring that employees are equipped to meet the evolving demands of their roles. This includes facilitating structured training sessions and conducting detailed performance analysis for individual training profiles providing a summary of skills and assessment courses.
This position will assist in developing and coordinating Charlotte Water's Apprenticeship, Career Training Academy, and Co-op Programs. These initiatives are designed to increase employability skills, boost motivation, strengthen fundamental skills, and provide a clear pathway for career progression. The Workforce Development & Training Specialist will be responsible for scheduling, attending, and leading monthly and bi-monthly meetings with apprentices, interns, mentors, managers, and supervisors; conducting worksite visits for program evaluations, processing and auditing paperwork related to apprentice and intern training plans and overall programming within the department. This role involves building partnerships with community partners to identify and recruit participants for workforce development programs creating a talent pipeline.
Major Duties and Responsibilities
• Provides training and development by implementing strategic training initiatives, curriculum design, training delivery, and group facilitation, to meet organizational goals and career development needs for employees.
• Consults with leaders, managers, supervisors and subject matter experts to develop and refine curricula to address evolving department needs.
• Assesses and selects appropriate training media based on audience, content, and expected outcome to maximize learning impact.
• Creates course communication materials, and handles course logistics including facility setup, and equipment coordination.
• Schedules new and current employees for skill assessments and training.
• Coordinates the completion of assigned training assignments including tracking partipants progress and meeting required milestones.
• Provides interpersonal expertise as it relates to training in various utility occupations.
• Assesses training and programming effectiveness to ensure participants' performance is aligned with the skills and competences they are taught and adjusting as needed.
• Creates, develops, and manages the Apprenticeship, Career Training Academy, and Co-op Programs.
• Collaborates with Charlotte Water's Human Resources team throughout the hiring process, including job matching throughout programming until completion.
• Assists and provide ongoing support to apprentices, Career Training Academy and co-op participants with meeting program goals and objectives.
• Conducts apprenticeship, Career Training Academy and Co-op program evaluations throughout development and operational phases to ensure continuous improvement.
• Processes and audits paperwork on the employee, apprentice, and intern training plans including overall apprenticeship, Career Training Academy and Co-op programming within the department.
• Fosters professional relationships with industry partners, apprenticeship coordinators, and workforce development agencies (local, state, national).
• Schedules and leads meetings with apprentices, interns, mentors, and supervisors.
• Identifies and coaches mentors, supervisors, apprentices, and interns on setting and achieving stretch goals, as well as effective career pathing strategies.
• Coordinates meetings, calendars, and events around programming and communicates program details with community organizations and prospective candidates.
• Stays abreast of new trends and tools in organizational development and learning to continuously enhance program offerings.
• Performs other related job duties as assigned.
Knowledge, Skills & Abilities
• Knowledge of training and development.
• Knowledge of social service or wrap-around services that will benefit participants.
• Skill in communicating, both verbally and in writing.
• Skill in planning and coordinating the work of others.
• Skill in delivering speeches and facilitating training programs.
• Ability to plan and organize short-term and long-term training in simulated and live environments.
• Ability to effectively conduct training in classroom and work environments.
• Ability to work effectively with people with different professional backgrounds.
• Ability to network with internal and external stakeholders.
• Ability to communicate effectively with all levels within the organization.
• Ability to obtain a City driving permit.
PHYSICAL DEMANDS:
The work is sedentary and requires occasionally exerting up to 10 pounds of force to move objects. Additionally, the following physical abilities are required: manual dexterity, perceiving sounds at normal speaking levels, distinguishing among sounds, mental acuity, speaking, standing, expressing ideas by spoken word, shouting above noises, visual acuity in data/observations/equipment, and walking.
ADDITIONAL INFORMATION:
This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to reflect the position activities and requirements accurately, management reserves the right to modify, add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment.
To perform this job successfully, an individual must perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not explicitly spelled out in the job description, but which may be reasonably considered to be incidental in performing their duties just as though they were written out in this job description.
Teleworking opportunities are available. However, mandatory office hours are expected based on workload and project schedules.
Preferred Qualification
• Experience assisting employees and workforce development participants in career pathing and career lattices.
• Knowledge of Human Resources policies and practices.
• Ability to assess program gaps and opportunities for continued program growth.
• Possess Working Smart Train-the-Trainer certification.
• Global Career Development Facilitation Certification.
• Membership and participation in training and/or workforce development professional associations.
• Experience and knowledge in instructional design (ADDIE Model), curriculum development, and leadership and supervisory development.
• Familiar with traditional and modern training methods, tools and techniques (including, but not limited to, traditional lecture-style learning, case studies, hands-on training, mentoring, coaching, interactive training, online learning, succession planning, and knowledge management.
Minimum Qualifications
• Bachelor's degree from an accredited school.
• Five (5) years of related work experience.
Licenses, Certifications, or Registrations:
• Requires a valid driver's license.
Salary
$78,890.00 - $87,655.00 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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